At a Glance
- Tasks: Deliver outstanding customer service and manage sales opportunities across various channels.
- Company: Join the UK's largest self-storage provider with a focus on exceptional customer experiences.
- Benefits: Opportunities for skill development and being part of a supportive team.
- Other info: Ideal for those who enjoy building relationships and achieving targets in a fast-paced environment.
- Why this job: Make a real impact on customer satisfaction while driving business growth.
- Qualifications: Experience in customer service or sales, strong communication skills, and a proactive attitude.
Location: Bridgwater, Somerset
Department: Operations
Join our growing team at UK Storage Company, the UK’s largest centrally managed self-storage provider, delivering high-quality storage solutions and exceptional customer experiences across the country. As we continue to grow, we’re looking for a Customer Engagement Executive to join our Operations team and play a key role in supporting customers while driving business growth.
The Role
As a Customer Engagement Executive, you will be responsible for delivering outstanding customer service while managing sales opportunities across inbound and outbound customer interactions. You’ll support customers throughout their storage journey — from initial enquiry through to move-in and beyond — ensuring every interaction reflects our commitment to service excellence. This is a fast-paced, customer-focused role ideal for someone who enjoys building relationships, achieving targets and making a real impact on customer satisfaction and business performance.
Key Responsibilities
- Manage customer enquiries via phone, email and online channels
- Convert sales opportunities into reservations and move-ins
- Make outbound calls to follow up leads, re-engage customers and maximise opportunities
- Deliver needs-based selling and promote additional products and services
- Achieve individual sales targets and KPIs
- Provide exceptional customer service and resolve queries effectively
- Support customer onboarding, account management and vacating processes
- Maintain accurate customer records and CRM information
- Assist with debtor management and payment conversations professionally
- Contribute to campaigns, projects and wider contact centre activities
What We’re Looking For
- Previous experience in customer service, sales or a contact centre environment
- Strong telephone communication and relationship-building skills
- A proven ability to achieve targets and deliver results
- Confidence handling objections and closing sales opportunities
- Excellent organisation and attention to detail
- Good IT skills and experience using CRM systems
- A positive, proactive and customer-focused approach
Experience within self-storage, retail, property, hospitality or other service industries would be advantageous, but we’re looking for the right attitude and willingness to learn.
What You’ll Bring
- A passion for delivering excellent customer experiences
- Commercial awareness and a results-driven mindset
- Resilience, enthusiasm and a proactive approach
- Strong communication and problem-solving skills
- The ability to work effectively as part of a team in a changing environment
Why Join Us?
You’ll be joining a growing business where customer experience is at the heart of everything we do. We offer opportunities to develop your skills, contribute to exciting business growth and be part of a supportive Operations team. If you’re motivated by helping customers, achieving goals and making a difference, we’d love to hear from you.
Call Trudy on (phone number removed) or email your CV and cover letter to (url removed).
CUSTOMER ENGAGEMENT EXECUTIVE in Bridgwater employer: Siamo Recruitment a division of Siamo Group
At UK Storage Company, we pride ourselves on being the UK's largest centrally managed self-storage provider, where exceptional customer service and employee development are at the forefront of our operations. Located in Bridgwater, Somerset, we foster a dynamic work culture that encourages personal growth and teamwork, offering our Customer Engagement Executives the chance to make a meaningful impact while enjoying a supportive environment. Join us to be part of a thriving team dedicated to delivering outstanding customer experiences and driving business success.
Contact Details:
Siamo Recruitment a division of Siamo Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER ENGAGEMENT EXECUTIVE in Bridgwater
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Siamo Recruitment a division of Siamo Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Siamo Recruitment a division of Siamo Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CUSTOMER ENGAGEMENT EXECUTIVE in Bridgwater
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Siamo Recruitment a division of Siamo Group:Your cover letter is your chance to shine! Tell us why you want to work at Siamo Recruitment a division of Siamo Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Siamo Recruitment a division of Siamo Group!
How to prepare for a job interview at Siamo Recruitment a division of Siamo Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
