At a Glance
- Tasks: Deliver exceptional customer service and manage sales opportunities across various channels.
- Company: Join the UK's largest self-storage provider with a focus on customer experience.
- Benefits: Competitive pay, career growth, and a supportive team environment.
- Other info: Fast-paced role perfect for relationship builders and target achievers.
- Why this job: Make a real impact on customer satisfaction while driving business success.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 25000 - 32000 £ per year.
Location: Bridgwater, Somerset
Department: Operations
Join our growing team at UK Storage Company, the UK’s largest centrally managed self-storage provider, delivering high-quality storage solutions and exceptional customer experiences across the country. As we continue to grow, we are looking for a Customer Engagement Executive to join our Operations team and play a key role in supporting customers while driving business growth.
The Role
As a Customer Engagement Executive, you will be responsible for delivering outstanding customer service while managing sales opportunities across inbound and outbound customer interactions. You will support customers throughout their storage journey from initial enquiry through to move-in and beyond, ensuring every interaction reflects our commitment to service excellence. This is a fast-paced, customer-focused role ideal for someone who enjoys building relationships, achieving targets and making a real impact on customer satisfaction and business performance.
Key Responsibilities
- Manage customer enquiries via phone, email and online channels
- Convert sales opportunities into reservations and move-ins
- Make outbound calls to follow up leads, re-engage customers and maximise opportunities
- Deliver needs-based selling and promote our services
CUSTOMER ENGAGEMENT EXECUTIVE employer: Siamo Group
At UK Storage Company, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Bridgwater, Somerset. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, ensuring that every team member can thrive while contributing to our mission of delivering outstanding customer experiences. Join us and be part of a dynamic team where your efforts directly impact customer satisfaction and business success.
