Manager Customer Experience in Somerset

OperationsJoin our growing teamUK Storage Company is the UKs largest centrally managed self-storage provider, delivering high-quality storage solutions and exceptional customer experiences across the country. As we continue to grow, were looking for a Customer Engagement Executive to join our Operations team and play a key role in supporting customers while driving business growth.The RoleAs a Customer Engagement Executive, you will be responsible for delivering outstanding customer service while managing sales opportunities across inbound and outbound customer interactions. Youll support customers throughout their storage journey from initial enquiry through to move-in and beyond ensuring every interaction reflects our commitment to service excellence.This is a fast-paced, customer-focused role ideal for someone who enjoys building relationships, achieving targets and making a real impact on customer satisfaction and business performance.Key Responsibilities Manage customer enquiries via phone, email and online channelsConvert sales opportunities into reservations and move-insMake outbound calls to follow up leads, re-engage customers and maximise opportunitiesDeliver needs-based selling and promote additional products and servicesAchieve individual sales targets and KPIsProvide exceptional customer service and resolve queries effectivelySupport customer onboarding, account management and vacating processesMaintain accurate customer records and CRM informationAssist with debtor management and payment conversations professionallyContribute to campaigns, projects and wider contact centre activitiesWhat Were Looking For Previous experience in customer service, sales or a contact centre environmentStrong telephone communication and relationship-building skillsA proven ability to achieve targets and deliver resultsConfidence handling objections and closing sales opportunitiesExcellent organisation and attention to detailGood IT skills and experience using CRM systemsA positive, proactive and customer-focused approachExperience within self-storage, retail, property, hospitality or other service industries would be advantageous, but were looking for the right attitude and willingness to learn.Youll be joining a growing business where customer experience is at the heart of everything we do. If youre motivated by helping customers, achieving goals and making a difference, wed love to hear from you.