At a Glance
- Tasks: Deliver outstanding customer service and manage sales opportunities across various channels.
- Company: Join the UK's largest self-storage provider with a focus on exceptional customer experiences.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Other info: Be part of a growing business where customer experience is key.
- Why this job: Make a real impact on customer satisfaction while achieving your sales targets.
- Qualifications: Experience in customer service or sales, strong communication skills, and a positive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Operations Join our growing team UK Storage Company is the UKs largest centrally managed self-storage provider, delivering high-quality storage solutions and exceptional customer experiences across the country.
As we continue to grow, were looking for a Customer Engagement Executive to join our Operations team and play a key role in supporting customers while driving business growth.
The Role As a Customer Engagement Executive, you will be responsible for delivering outstanding customer service while managing sales opportunities across inbound and outbound customer interactions.
Youll support customers throughout their storage journey from initial enquiry through to move-in and beyond ensuring every interaction reflects our commitment to service excellence.
This is a fast-paced, customer-focused role ideal for someone who enjoys building relationships, achieving targets and making a real impact on customer satisfaction and business performance.
Key Responsibilities Manage customer enquiries via phone, email and online channels Convert sales opportunities into reservations and move-ins Make outbound calls to follow up leads, re-engage customers and maximise opportunities Deliver needs-based selling and promote additional products and services Achieve individual sales targets and KPIs Provide exceptional customer service and resolve queries effectively Support customer onboarding, account management and vacating processes Maintain accurate customer records and CRM information Assist with debtor management and payment conversations professionally Contribute to campaigns, projects and wider contact centre activities What Were Looking For Previous experience in customer service, sales or a contact centre environment Strong telephone communication and relationship-building skills A proven ability to achieve targets and deliver results Confidence handling objections and closing sales opportunities Excellent organisation and attention to detail Good IT skills and experience using CRM systems A positive, proactive and customer-focused approach Experience within self-storage, retail, property, hospitality or other service industries would be advantageous, but were looking for the right attitude and willingness to learn.
Youll be joining a growing business where customer experience is at the heart of everything we do.
If youre motivated by helping customers, achieving goals and making a difference, wed love to hear from you.
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