At a Glance
- Tasks: Schedule engineers across the UK and manage customer service requests.
- Company: Join a market leader known for innovation and reliability.
- Benefits: Flexible hours, bonus scheme, 20 days holiday, and free tea & coffee.
- Other info: Opportunity to work in a fast-paced team with great career growth.
- Why this job: Gain independence while developing valuable skills in a dynamic environment.
- Qualifications: Experience in scheduling, strong customer service, and excellent organisational skills.
The predicted salary is between 27000 - 33000 £ per year.
We here at Siamo are thrilled to be partnered with a market leader known for its innovation and reliability. As the Service Administrator, you will join a growing team who are specialists in their field. You will be scheduling engineers across the UK. To be successful within this role, our client has highlighted the need for an organised and detail-oriented individual who takes pride in their work and always strives to deliver a high standard.
You will be a key point of contact for customers, managing their requirements and coordinating service visits and schedules accordingly. This role acts as a link between a variety of departments; therefore, strong communication skills and the ability to multitask effectively are essential. This varied role offers plenty of responsibility and will allow the right individual to gain independence and autonomy in managing their workload while developing valuable skills and experience.
Our client's benefits package includes:
- Flexible start and finish times, allowing up to two half-day flex periods per month
- Discretionary annual bonus scheme
- Opportunity for Christmas shut down
- 20 days holiday + 8 bank holidays
- Company Pension
- Paid Sick leave after 1 year's service
- Free On-Site Parking
- Free tea & coffee
- Life Assurance
This Service Administrator role will have the following responsibilities:
- Organise and allocate workloads for service engineers accordingly
- Book all maintenance visits
- Log all customer interactions on the CRM system
- Manage customer requests and respond via email or telephone
- Schedule maintenance visits for due or overdue work
- Manage engineer holiday requests and plan workloads around absences
- Ensure that all parts and equipment are available for works to be carried out either on site or prior to job commencing
- Update customers on upcoming booked work and send reminders at least one week before the start date
The ideal candidate for the Service Administrator role will have:
- Previous experience in scheduling, planning, coordination
- Previous exposure scheduling engineers is advantageous
- Strong customer service experience, ideally handling queries by phone and email
- Good organisational skills with the ability to manage multiple tasks and priorities
- Ability to work well under pressure in a fast-paced environment
- Confident using CRM systems and scheduling/planning software
- High attention to detail and accuracy when managing data and schedules
- Experience working with engineers, field teams, or technical departments would be highly advantageous
Like-minded job titles include: Service Coordinator, Works Coordinator, Service Planner, Helpdesk Coordinator, Logistics Coordinator, Customer Service Executive, Engineer Coordinator, Scheduler & Engineer Administrator.
Commutable From: South Cerney, Cricklade, Tetbury, Stonehouse, Kemble, Fairford, Stroud, Malmesbury and Swindon.
Service and Engineer Administrator in Gloucester employer: Siamo Group Ltd
Siamo Recruitment offers an exceptional work environment for Transport Administrators at our prestigious client's site in Corby, NN18. With a focus on employee well-being, we provide long-term employment opportunities, generous holiday allowances, and access to a comprehensive benefits platform that includes free healthcare and financial advice. Our supportive culture encourages growth and recognition, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Engineer Administrator in Gloucester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Siamo Group Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Siamo Group Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Siamo Group Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service and Engineer Administrator in Gloucester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Siamo Group Ltd:This is your chance to really connect with the team at Siamo Group Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Siamo Group Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Siamo Group Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Siamo Group Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Siamo Group Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
