Job Description
We here at Siamo are thrilled to be partnered with a market leader known for its innovation and reliability.\n \nWe are looking for an organised and detail-oriented individual who takes pride in their work and always strives to deliver a high standard.\n \nThis role acts as a link between a variety of departments, therefore, strong communication skills and the ability to multitask effectively are essential.\n \nYou will be a key point of contact for customers, managing their requirements and coordinating service visits and schedules accordingly.\n \nThis varied role offers plenty of responsibility and will allow the right individual to gain independence and autonomy in managing their workload while developing valuable skills and experience.\n What the client can offer:\n \n
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- Flexible start and finish times, allowing up to two half-day flex periods per month
- Discretionary annual bonus scheme
- Opportunity for Christmas shut down
- 20 days holiday + 8 bank holidays
- Company Pension
- Paid Sick leave after 1 years service
- Free On-Site Parking
- Free tea & coffee
- Life Assurance
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\n\n This Engineer Coordinator role will have the following responsibilities:\n \n
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- Organise and allocate workloads for service engineers accordingly
- Book all maintenance visits
- Log all customer interactions on the CRM system
- Manage customer requests and respond via email or telephone
- Schedule maintenance visits for due or overdue work
- Manage engineer holiday requests and plan workloads around absences
- Ensure that all parts and equipment are available for works to be carried out either on site or prior to job commencing.
- Update customers on upcoming booked work and send reminders at least one week before the start date
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\n\n The ideal candidate for the Engineer Coordinator role:\n \n
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- Previous experience in a scheduling, planning, coordination
- Strong customer service experience, ideally handling queries by phone and email
- Good organisational skills with the ability to manage multiple tasks and priorities
- Ability to work well under pressure in a fast-paced environment
- Confident using CRM systems and scheduling/planning software
- High attention to detail and accuracy when managing data and schedules
- Experience working with engineers, field teams, or technical departments would be highly advantageous
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\n\n Like minded job titles:\n \nService Coordinator, Works Coordinator, Service Planner, Helpdesk Coordinator, Logistics Coordinator, Customer service executive, Engineer Coordinator\n Commutable From:Tetbury, Kemble, Fairford, Stroud, Malmesbury and Swindon\n \n
JBRP1_UKTJ
Engineer Co-ordinator in Gloucester employer: Siamo Group Ltd
Join a leading logistics provider that values its employees and offers a supportive work culture. With competitive pay, opportunities for permanent positions, and a commitment to employee growth, this role as an HGV Class 2 Driver provides not just a job, but a pathway to a rewarding career. Enjoy the benefits of a stable Monday to Friday schedule, with the assurance of being paid for a full shift even if you finish early, making it an ideal workplace for those seeking meaningful employment.
