At a Glance
- Tasks: Deliver outstanding customer service and manage sales opportunities across various channels.
- Company: Join the UK's largest self-storage provider with a focus on exceptional customer experiences.
- Benefits: Opportunities for skill development and being part of a supportive team.
- Other info: Ideal for those who enjoy building relationships and achieving targets.
- Why this job: Make a real impact on customer satisfaction and business growth in a dynamic environment.
- Qualifications: Experience in customer service or sales, strong communication skills, and a proactive attitude.
The predicted salary is between 26000 - 32000 £ per year.
Location: Bridgwater, Somerset
Department: Operations
Join our growing team at UK Storage Company, the UK’s largest centrally managed self-storage provider, delivering high-quality storage solutions and exceptional customer experiences across the country. As we continue to grow, we are looking for a Customer Engagement Executive to join our Operations team and play a key role in supporting customers while driving business growth.
The Role
As a Customer Engagement Executive, you will be responsible for delivering outstanding customer service while managing sales opportunities across inbound and outbound customer interactions. You will support customers throughout their storage journey from initial enquiry through to move-in and beyond, ensuring every interaction reflects our commitment to service excellence. This is a fast-paced, customer-focused role ideal for someone who enjoys building relationships, achieving targets and making a real impact on customer satisfaction and business performance.
Key Responsibilities
- Manage customer enquiries via phone, email and online channels
- Convert sales opportunities into reservations and move-ins
- Make outbound calls to follow up leads, re-engage customers and maximise opportunities
- Deliver needs-based selling and promote additional products and services
- Achieve individual sales targets and KPIs
- Provide exceptional customer service and resolve queries effectively
- Support customer onboarding, account management and vacating processes
- Maintain accurate customer records and CRM information
- Assist with debtor management and payment conversations professionally
- Contribute to campaigns, projects and wider contact centre activities
What We’re Looking For
- Previous experience in customer service, sales or a contact centre environment
- Strong telephone communication and relationship-building skills
- A proven ability to achieve targets and deliver results
- Confidence handling objections and closing sales opportunities
- Excellent organisation and attention to detail
- Good IT skills and experience using CRM systems
- A positive, proactive and customer-focused approach
- Experience within self-storage, retail, property, hospitality or other service industries would be advantageous, but we’re looking for the right attitude and willingness to learn.
What You’ll Bring
- A passion for delivering excellent customer experiences
- Commercial awareness and a results-driven mindset
- Resilience, enthusiasm and a proactive approach
- Strong communication and problem-solving skills
- The ability to work effectively as part of a team in a changing environment
Why Join Us?
You’ll be joining a growing business where customer experience is at the heart of everything we do. We offer opportunities to develop your skills, contribute to exciting business growth and be part of a supportive Operations team. If you’re motivated by helping customers, achieving goals and making a difference, we’d love to hear from you. Call Trudy on 01278 497450 or email your CV and cover letter to TPBN1_UKTJ.
CUSTOMER ENGAGEMENT EXECUTIVE employer: Siamo Group Ltd
At UK Storage Company, we pride ourselves on being the UK's largest centrally managed self-storage provider, where exceptional customer service and employee development are at the forefront of our operations. Located in Bridgwater, Somerset, we foster a dynamic work culture that encourages personal growth and teamwork, offering our Customer Engagement Executives the chance to make a meaningful impact while enjoying a supportive environment. Join us to be part of a thriving team dedicated to delivering outstanding customer experiences and driving business success.
