At a Glance
- Tasks: Coordinate customer accounts, manage schedules, and ensure smooth communication between departments.
- Company: Join a market leader known for innovation and reliability.
- Benefits: Flexible hours, annual bonus, 20 days holiday, and free tea & coffee.
- Other info: Opportunity for career growth and a supportive team culture.
- Why this job: Gain independence while developing valuable skills in a dynamic environment.
- Qualifications: Experience in scheduling, strong customer service skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
We here at Siamo are thrilled to be partnered with a market leader known for its innovation and reliability. We are looking for an organised and detail-oriented individual who takes pride in their work and always strives to deliver a high standard. This role acts as a link between a variety of departments, therefore, strong communication skills and the ability to multitask effectively are essential. You will be a key point of contact for customers, managing their requirements and coordinating service visits and schedules accordingly. This varied role offers plenty of responsibility and will allow the right individual to gain independence and autonomy in managing their workload while developing valuable skills and experience.
What the client can offer:
- Flexible start and finish times, allowing up to two half-day flex periods per month
- Discretionary annual bonus scheme
- Opportunity for Christmas shut down
- 20 days holiday
- 8 bank holidays
- Company Pension
- Paid Sick leave after 1 years service
- Free On-Site Parking
- Free tea & coffee
- Life Assurance
This Customer Account Coordinator role will have the following responsibilities:
- Organise and allocate workloads for service engineers accordingly
- Book all maintenance visits
- Log all customer interactions on the CRM system
- Manage customer requests and respond via email or telephone
- Schedule maintenance visits for due or overdue work
- Manage engineer holiday requests and plan workloads around absences
- Ensure that all parts and equipment are available for works to be carried out either on site or prior to job commencing.
- Update customers on upcoming booked work and send reminders at least one week before the start date
The ideal candidate for the Customer Account Coordinator role:
- Previous experience in a scheduling, planning, coordination
- Strong customer service experience, ideally handling queries by phone and email
- Good organisational skills with the ability to manage multiple tasks and priorities
- Ability to work well under pressure in a fast-paced environment
- Confident using CRM systems and scheduling/planning software
- High attention to detail and accuracy when managing data and schedules
- Experience working with engineers, field teams, or technical departments would be highly advantageous
Commutable From: Tetbury, Kemble, Fairford, Stroud, Malmesbury and Swindon
Customer Account Coordinator in Cirencester employer: Siamo Group Ltd
At Siamo, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Customer Account Coordinator, you will enjoy flexible working hours, a generous holiday allowance, and opportunities for professional growth, all while being part of a team that values innovation and collaboration. Our commitment to employee well-being is reflected in our comprehensive benefits package, including a discretionary bonus scheme and life assurance, making Siamo an exceptional place to build your career.
