At a Glance
- Tasks: Provide top-notch customer service and handle order processing across multiple divisions.
- Company: Established business in Northallerton with a focus on employee perks.
- Benefits: Full-time permanent role with great perks and a supportive team environment.
- Other info: Opportunity for growth and creativity in a fast-paced environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking to join an established business who offer a great deal of perks? This is a great opportunity to join my Northallerton as my client is looking to recruit a Customer Service Advisor to join their busy team on a full time and permanent basis.
As the successful candidate you will be customer focussed and have excellent communication skills and are fully competent in all Microsoft Office applications and ability to adapt to bespoke ERP system.
Duties will include:
- Order Processing across 3 commercial divisions
- Handling after sales enquiries, providing customers with contract balances
- Handling inbound telephone calls
- Working with production sites to effectively plan workload working to agreed SLAs
- Complaint resolution
- Administrative duties as required
Desired skills and experience:
- Excellent attention to detail.
- Customer service experience within a Commercial environment.
- Creative thinker able to challenge established ways of doing things.
- Excellent interpersonal & relationship building skills.
Customer Service Advisor in York employer: SI Recruitment
Join a thriving team in Northallerton where your contributions as a Customer Service Advisor will be valued and rewarded. Our company fosters a supportive work culture that prioritises employee growth, offering numerous perks and opportunities for professional development. With a focus on customer satisfaction and collaboration, you'll find a fulfilling environment that encourages creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in York
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your ability to handle complaints effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Customer Service Advisor in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your customer service experience and any relevant skills, especially your communication skills and attention to detail. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to the job description, and don’t forget to show your enthusiasm for joining us at StudySmarter.
Show Off Your Tech Skills:Since you'll be using Microsoft Office and possibly a bespoke ERP system, mention your proficiency with these tools in your application. If you have any experience with similar systems, let us know – we love tech-savvy candidates!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SI Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve complaints. This shows that you understand the core of the role.
✨Familiarise Yourself with Microsoft Office
Since the job requires proficiency in Microsoft Office, make sure you're comfortable with all its applications. You might be asked about specific features or how you use them in a work context, so have some examples ready to share.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You could even do a mock interview with a friend to get feedback on your delivery and body language.
✨Research the Company and Its Values
Take some time to learn about the company’s culture and values. Being able to align your answers with what they stand for will demonstrate your genuine interest in the position and help you connect with the interviewer.
