Soft Services Manager - Cleaning & cGMP

A leading facilities services organisation is seeking an experienced Soft Services Manager to oversee cleaning operations within a highly regulated pharmaceutical environment. This is a senior operational role that goes well beyond conventional cleaning management. The successful candidate will have responsibility for cGMP cleaning, cleanroom cleaning, general facility cleaning and specialist cleaning services , ensuring that all activities are delivered safely, efficiently and to consistently high standards. The role will involve managing an operational cleaning team, coordinating specialist contractors where required, overseeing resources and staffing levels, and working closely with the client to ensure agreed service requirements and performance standards are achieved. This is an excellent opportunity for an experienced Cleaning Manager or Soft Services Manager looking to develop their career within a highly regulated pharmaceutical environment . Key Responsibilities Take overall responsibility for the delivery of cleaning and soft services across the site. Oversee cGMP cleaning, cleanroom cleaning, general cleaning and specialist cleaning activities . Ensure all services are delivered in line with agreed service specifications, procedures and performance standards. Manage and allocate cleaning personnel to ensure appropriate staffing levels and effective service delivery. Develop and manage cleaning schedules, ensuring all planned activities are completed within required timescales. Lead, motivate and develop a team of cleaning operatives. Coordinate and oversee external specialist cleaning contractors where required. Conduct regular quality inspections and audits to ensure consistently high standards. Identify service issues and ensure appropriate corrective actions are implemented. Ensure all team members receive appropriate training and understand their responsibilities and performance expectations. Maintain accurate records relating to training, cleaning activities, inspections, audits and compliance. Ensure health and safety documentation, procedures and protocols are maintained and readily available. Ensure compliance with relevant health and safety legislation, including COSHH and risk assessment requirements . Support the development and implementation of risk assessments, method statements and safe systems of work. Assist with the procurement and management of cleaning materials, equipment and other operational resources. Monitor service performance against agreed standards and identify opportunities for continuous improvement. Maintain effective communication with client representatives, contractors and internal management. Work as part of the wider management team, supporting associated facilities, services and maintenance operations . Maintain a strong focus on quality, compliance, customer satisfaction and continuous improvement. Pharmaceutical