At a Glance
- Tasks: Manage pricing requests and provide top-notch customer service in a dynamic team.
- Company: A well-established organisation with a supportive and friendly culture.
- Benefits: Full training, healthcare benefits, pension scheme, and 20 days holiday.
- Other info: Permanent, full-time position with excellent career growth opportunities.
- Why this job: Develop your skills in a varied role while making a real impact on customer satisfaction.
- Qualifications: Experience in administration or customer service, strong organisational skills, and attention to detail.
The predicted salary is between 25185 - 25989 £ per year.
A well-established organisation is looking to recruit a Customer Services & Pricing Coordinator to join its busy team in Peterlee. This is a varied administrative role combining pricing support, customer service, and account management responsibilities. Working closely with an experienced team member, you will receive full training and support, making this an excellent opportunity for someone with strong administration and customer service experience who is looking to develop their skills within a successful and growing organisation.
Key Responsibilities
- Process and manage pricing requests accurately and efficiently
- Maintain and update internal systems with a high level of accuracy
- Complete general administrative and housekeeping tasks to support the department
- Act as a key point of contact for customer enquiries and complaints
- Respond to customer queries professionally and within agreed timescales
- Liaise with internal teams to investigate customer issues and coordinate appropriate resolutions
- Keep customers updated throughout the resolution process
- Support wider Customer Services and Pricing teams with day-to-day administrative tasks
- Build and maintain positive working relationships with customers and colleagues
About You
The successful candidate will have:
- Previous experience in administration, customer service, sales support, or account management
- Excellent organisational skills with the ability to manage multiple priorities
- Strong attention to detail and a high level of accuracy
- Confidence using computer systems and the ability to learn new software quickly
- Excellent written and verbal communication skills
- A proactive approach with strong problem-solving abilities
- The ability to work independently while also contributing effectively as part of a team
What's on Offer
- Full training and ongoing support from an experienced team member
- A varied role combining administration, pricing, and customer service responsibilities
- Opportunity to develop within a successful and growing organisation
- Friendly and supportive working environment
- Permanent, full-time position based in Peterlee
- Hours: 40 hours per week
- Working Pattern: Monday to Friday, 8:30am - 5:00pm
Benefits Include:
- Employee Assistance Programme
- Salary Sacrifice Pension Scheme
- Healthcare benefits
- Cycle to Work Scheme
- Death in Service Benefit
- 20 days holiday plus bank holidays
Customer Services & Pricing Coordinator in Peterlee employer: SI Recruitment
Join a well-established organisation in Peterlee as a Customer Services & Pricing Coordinator, where you will benefit from a friendly and supportive work environment that prioritises employee growth. With full training provided and opportunities to develop your skills in a varied role, you will be part of a successful team that values strong customer relationships and effective communication. Enjoy a comprehensive benefits package including healthcare, a pension scheme, and generous holiday allowances, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Pricing Coordinator in Peterlee
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SI Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SI Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services & Pricing Coordinator in Peterlee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SI Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at SI Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SI Recruitment!
How to prepare for a job interview at SI Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
