At a Glance
- Tasks: Provide top-notch customer service and handle enquiries across multiple divisions.
- Company: Established business in Northallerton with a focus on employee perks.
- Benefits: Full-time, permanent role with great perks and a supportive team environment.
- Other info: Opportunity for creative thinkers to challenge the status quo.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and experience in customer service required.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking to join an established business who offer a great deal of perks? This is a great opportunity to join my Northallerton client as they are looking to recruit a Customer Service Advisor to join their busy team on a full-time and permanent basis.
As the successful candidate, you will be customer-focused and have excellent communication skills. You should be fully competent in all Microsoft Office applications and have the ability to adapt to a bespoke ERP system.
Duties will include:
- Order Processing across 3 commercial divisions
- Handling after sales enquiries, providing customers with contract balances
- Handling inbound telephone calls
- Working with production sites to effectively plan workload working to agreed SLAs
- Complaint resolution
- Administrative duties as required
Desired skills and experience:
- Excellent attention to detail
- Customer service experience within a Commercial environment
- Creative thinker able to challenge established ways of doing things
- Excellent interpersonal & relationship building skills
Customer Service Advisor in Northallerton employer: SI Recruitment
Join a thriving team in Northallerton where your contributions as a Customer Service Advisor will be valued and rewarded. Our company fosters a supportive work culture that prioritises employee growth, offering numerous training opportunities and career advancement paths. With a range of attractive perks and a commitment to excellence in customer service, we provide a fulfilling environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Northallerton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved customer issues or improved processes. This will demonstrate your ability to handle complaints effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Advisor in Northallerton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've handled customer enquiries or resolved complaints in the past.
Show Off Your Tech Skills:Since we use Microsoft Office and a bespoke ERP system, mention any relevant experience you have with these tools. If you’ve got a knack for tech, let us know how you’ve used it to improve customer service in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at SI Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved complaints or handled difficult customers. Be ready to discuss how you can bring those skills to the role of a Customer Service Advisor.
✨Demonstrate Your Tech Savviness
Since the job requires proficiency in Microsoft Office and an ability to adapt to ERP systems, brush up on these tools before the interview. You might be asked about your experience with them, so having specific examples of how you've used these applications in previous roles will give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you’re not just looking for any job, but that you’re keen on contributing positively to their team.
