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- Tasks: Manage complex customer cases and resolve complaints with a structured approach.
- Company: Fast-growing UK business in specialist distribution.
- Benefits: Company pension, employee discount, on-site parking, and 20 days holiday.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Take ownership of challenging cases and make a real difference in customer service.
- Qualifications: Experience in complex case handling or technical support required.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a well-established, fast-growing UK business within a specialist distribution environment. This is not a standard Customer Service Advisor/Customer Complaints Handler role; it is suited to someone with experience in complex case handling or technical support. You will take ownership of more detailed customer cases, including complaint resolution, investigations, and supplier liaison, while also supporting the wider customer service team to maintain high service standards.
Key Responsibilities
- Manage customer cases from start to resolution
- Handle complaints with a structured investigative approach
- Liaise with suppliers to resolve issues and coordinate solutions
- Keep customers updated throughout their case
- Maintain accurate case records and documentation
- Work with internal teams to resolve issues efficiently
- Handle inbound retail and trade customer queries
- Aim for first-time resolution where possible
- Manage cases via internal systems
- Support colleagues to ensure consistent service levels
Essential Skills & Experience
- Experience in complex case handling and/or technical support
- Strong problem-solving and investigative skills
- Excellent communication and telephone manner
- Ability to manage workload in a fast-paced environment
- Strong attention to detail and IT skills
About You
- Confident managing detailed and challenging cases
- Proactive, organised, and solution-focused
- Comfortable balancing independent work with team support
- Committed to delivering high-quality customer service
Benefits
- Company pension
- Employee discount
- On-site parking
- Company social fund
- 20 days holiday
- Bank Holidays (increasing annually up to 4 days)
If you have strong experience in complex customer service or technical support and are looking for a varied, hands-on role, we would like to hear from you.
Customer Service & Compliance Officer in North East employer: SI Recruitment
Contact Detail:
SI Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Compliance Officer in North East
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your case handling skills! Since this role involves complex case management, think of examples from your past experiences where you've successfully resolved challenging situations. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service & Compliance Officer in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complex case handling and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've managed challenging cases and resolved complaints effectively.
Show Off Your Communication Skills: Since this role involves liaising with suppliers and keeping customers updated, make sure your application reflects your excellent communication skills. We love clear and concise writing, so keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SI Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of complex case handling and technical support. Be ready to discuss specific examples from your past experiences where you've successfully resolved challenging customer issues.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your investigative approach to complaints. Think of a time when you had to dig deep to find a solution and be ready to walk the interviewer through your thought process.
✨Communication is Key
Since this role requires excellent communication skills, practice articulating your thoughts clearly. You might even want to rehearse common customer service scenarios to showcase your telephone manner and ability to keep customers updated.
✨Be Organised and Proactive
Highlight your organisational skills and how you manage your workload in fast-paced environments. Share examples of how you prioritise tasks and ensure that you maintain high service standards while supporting your team.