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- Tasks: Lead customer service efforts and collaborate with sales and operations teams.
- Company: Dynamic business in Newton Aycliffe with a focus on customer satisfaction.
- Benefits: Full-time, permanent role with potential for leadership development.
- Why this job: Make a real impact by enhancing customer experiences and leading a team.
- Qualifications: 3-5 years in customer service with a proven track record.
- Other info: Opportunity to grow in a supportive environment with a focus on teamwork.
The predicted salary is between 28800 - 43200 £ per year.
We are working closely with a business based in Newton Aycliffe that is looking for a Customer Service Lead to join their team on a full-time, permanent basis. They are looking for someone to foster a strong working relationship with their sales and operations teams, collaboratively managing a shared portfolio. You will have 3–5 years in a customer service-based role with a proven record of success. This role has the potential to develop into leadership, where you can manage your own team of customer service professionals.
You will be responsible for:
- Promptly and professionally responding to customer queries through various channels such as phone, email, or social media.
- Collaborating with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently.
- Ensuring that customer information, interactions, and transactions are accurately recorded in the company’s CRM.
- Assisting customers with placing orders, tracking shipments, and resolving any issues related to the ordering process.
- Proactively following up with customers to ensure satisfaction after a purchase or problem resolution.
- Meeting regularly with the Sales Director to give feedback to help improve customer service culture, response time, and tools to improve customers’ experience.
- Staying informed about new products, services, and industry trends.
- Assisting the sales team with sample fulfilment, ensuring all samples arrive in a timely fashion with the appropriate paperwork.
- Undertaking ad hoc tasks as the business requires.
Customer Service Lead in Newton Aycliffe employer: Si Recruitment
Contact Detail:
Si Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead in Newton Aycliffe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or customer complaints, and be ready to share your success stories. We want you to shine!
✨Tip Number 3
Show off your skills! If you have experience with CRM systems or any relevant tools, make sure to highlight that during your conversations. It’s all about demonstrating how you can hit the ground running in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Customer Service Lead in Newton Aycliffe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Lead role. Highlight your 3–5 years of experience in customer service and any leadership skills you've developed. We want to see how you can foster strong relationships with sales and operations teams!
Showcase Your Communication Skills: Since you'll be responding to customer queries through various channels, it's crucial to showcase your communication skills. Use clear and professional language in your application to demonstrate that you can handle customer interactions effectively.
Highlight Problem-Solving Abilities: In your application, make sure to mention specific examples where you've successfully resolved customer issues or complaints. We love seeing how you proactively follow up with customers to ensure their satisfaction after a purchase!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Si Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and customer service philosophy. This will help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or improved customer satisfaction. Be ready to discuss these scenarios in detail.
✨Demonstrate Collaboration
Since this role involves working closely with sales and operations teams, be prepared to discuss how you've successfully collaborated with other departments in the past. Highlight your communication skills and ability to work as part of a team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer service, how they measure success, or what challenges the team is currently facing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
