At a Glance
- Tasks: Manage customer cases and ensure smooth workflows in a fast-paced environment.
- Company: A growing, market-leading business focused on exceptional customer experience.
- Benefits: £25,600 salary, OTE of £30,000, 32 days leave, and monthly wellbeing budget.
- Other info: Great career progression opportunities and regular team events.
- Why this job: Join a dynamic team where your contributions are recognised and rewarded.
- Qualifications: Organised, proactive, and confident in customer interactions.
The predicted salary is between 25600 - 30000 £ per year.
Our client is a growing, market-leading business that prides itself on delivering an exceptional customer experience. Following continued success and ambitious growth plans, they are looking to expand their Operations team with the addition of a driven, organised and customer-focused individual. If you enjoy working in a fast-moving environment, love seeing tasks through to completion, and want to be recognised and rewarded for your contribution, this could be the opportunity for you.
Responsibilities:
- Managing cases from approval through to completion while maintaining pace and attention to detail
- Handling multiple priorities and keeping workflows moving efficiently
- Coordinating between customers, colleagues and external partners to meet deadlines
- Delivering clear, proactive communication throughout the customer journey
- Identifying and resolving issues quickly to minimise delays
- Building strong relationships and maintaining excellent service standards
- Ensuring processes are followed accurately and compliantly
- Supporting inbound enquiries and managing requests effectively
About You
You’ll likely be someone who:
- Thrives in a busy, fast-paced operational environment
- Is organised, proactive and motivated by completing deals
- Feels confident speaking with customers and taking ownership
- Can manage volume while maintaining attention to detail
- Has a competitive edge but enjoys working collaboratively
- Brings energy, resilience and a positive attitude to the team
What’s on Offer
- £25,600 basic salary with realistic OTE of £30,000
- Excellent commission and incentive opportunities
- 32 days annual leave including bank holidays, increasing with service
- Monthly wellbeing budget
- Ongoing training and career development
- Regular team events, recognition and social activities
- Death in Service benefit
- Clear opportunity for progression as the business continues to grow
Sales Support Administrator in Knaresborough employer: SI Recruitment
Our client is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those who thrive in fast-paced environments. With a competitive salary, generous annual leave, and a strong focus on employee development, this company not only rewards hard work but also invests in your future through ongoing training and clear progression opportunities. Join a team where your contributions are valued, and enjoy a vibrant workplace that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator in Knaresborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SI Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SI Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Administrator in Knaresborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SI Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at SI Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SI Recruitment!
How to prepare for a job interview at SI Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
