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- Tasks: Lead a high-performing Sales Support team and drive operational efficiency.
- Company: Respected financial services client focused on customer satisfaction.
- Benefits: Enjoy team events, free drinks, 24 days holiday, and a vibrant work environment.
- Other info: Join a dynamic team with opportunities for professional growth.
- Why this job: Make a real impact by improving processes and developing your team.
- Qualifications: Experience in operations leadership and a passion for customer service.
The predicted salary is between 60000 - 75000 £ per year.
We are working with a well-respected client to recruit a temporary, experienced senior operations leader to head up a Sales Support function within a regulated, customer-focused financial services environment. This role is responsible for leading a high-performing team, driving operational efficiency, and ensuring exceptional service delivery across all sales support activities.
You will oversee process improvement, compliance, stakeholder relationships, and performance management, ensuring smooth and effective end-to-end operations.
Key Responsibilities- Lead and develop the Sales Support function, driving high performance, engagement, and accountability.
- Oversee day-to-day operations, ensuring efficient delivery of sales support and strong customer service standards.
- Identify and implement process improvements to increase efficiency, reduce rework, and enhance service quality.
- Monitor, analyse, and report on key performance indicators and operational outcomes to senior leadership.
- Ensure compliance with regulatory requirements, internal policies, and risk frameworks.
- Manage relationships with external finance partners to support smooth deal progression and issue resolution.
- Act as escalation point for complex queries, complaints, and operational issues, ensuring timely resolution.
- Drive continuous improvement initiatives, including automation and streamlining of processes.
- Oversee policy and procedure development, ensuring alignment with legislation and business requirements.
- Ensure robust quality assurance and risk controls are in place to minimise errors and operational risk.
- Provide accurate management information and performance reporting to senior stakeholders.
- Support recruitment, training, and ongoing development of team members.
- Conduct regular performance reviews, coaching, and manage underperformance where required.
- Contribute to cross-functional projects and wider business improvement initiatives.
- Promote a culture of compliance, accountability, continuous improvement, and high-quality service delivery.
- Leadership & team development
- Operational planning & organisation
- Analytical thinking & problem solving
- Commercial awareness
- Decision making & accountability
- Adaptability & resilience
- Customer service excellence
Benefits: Team events, free drinks on a Friday, Tea, coffee and juice supplied, 24 days holiday + bank holidays, Vibrant, modern working environment.
This is an excellent opportunity for a motivated leader who enjoys improving processes, developing teams, and delivering high-quality operational outcomes within a regulated environment.
Head of Sales Support (Maternity Cover) in Knaresborough employer: SI Recruitment
Contact Detail:
SI Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales Support (Maternity Cover) in Knaresborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in leading high-performing teams. This will help you showcase your fit for the Sales Support function.
✨Tip Number 3
Practice your answers to common interview questions, especially those around operational efficiency and team development. We want you to feel confident when discussing how you've driven improvements in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Sales Support (Maternity Cover) in Knaresborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Sales Support role. Highlight your leadership experience, operational efficiency achievements, and any relevant financial services background to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams, improved processes, and delivered exceptional service in previous positions.
Showcase Your Analytical Skills: Since this role involves monitoring key performance indicators, make sure to mention any experience you have with data analysis or reporting. We love candidates who can demonstrate their analytical thinking and problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at SI Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and recent developments in the financial services sector. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head of Sales Support, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team, improved processes, or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face in this role, such as managing compliance or improving service delivery, and prepare your strategies for tackling them.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions. Ask about their current challenges in the Sales Support function or how they measure success in this role. This shows your engagement and helps you determine if the company is the right fit for you.