At a Glance
- Tasks: Lead a high-performing Sales Support team and drive operational efficiency.
- Company: Well-respected financial services client focused on customer satisfaction.
- Benefits: Enjoy team events, free drinks, 24 days holiday, and a vibrant work environment.
- Other info: Join a dynamic team with opportunities for growth and continuous improvement.
- Why this job: Make a real impact by improving processes and delivering exceptional service.
- Qualifications: Experience in operations leadership and strong team development skills.
The predicted salary is between 60000 - 80000 £ per year.
We are working with a well-respected client to recruit a temporary, experienced senior operations leader to head up a Sales Support function within a regulated, customer-focused financial services environment. This role is responsible for leading a high-performing team, driving operational efficiency, and ensuring exceptional service delivery across all sales support activities. You will oversee process improvement, compliance, stakeholder relationships, and performance management, ensuring smooth and effective end-to-end operations.
Key Responsibilities
- Lead and develop the Sales Support function, driving high performance, engagement, and accountability.
- Oversee day-to-day operations, ensuring efficient delivery of sales support and strong customer service standards.
- Identify and implement process improvements to increase efficiency, reduce rework, and enhance service quality.
- Monitor, analyse, and report on key performance indicators and operational outcomes to senior leadership.
- Ensure compliance with regulatory requirements, internal policies, and risk frameworks.
- Manage relationships with external finance partners to support smooth deal progression and issue resolution.
- Act as escalation point for complex queries, complaints, and operational issues, ensuring timely resolution.
- Drive continuous improvement initiatives, including automation and streamlining of processes.
- Oversee policy and procedure development, ensuring alignment with legislation and business requirements.
- Ensure robust quality assurance and risk controls are in place to minimise errors and operational risk.
- Provide accurate management information and performance reporting to senior stakeholders.
- Support recruitment, training, and ongoing development of team members.
- Conduct regular performance reviews, coaching, and manage underperformance where required.
- Contribute to cross-functional projects and wider business improvement initiatives.
- Promote a culture of compliance, accountability, continuous improvement, and high-quality service delivery.
Key Competencies
- Leadership & team development
- Operational planning & organisation
- Analytical thinking & problem solving
- Commercial awareness
- Decision making & accountability
- Adaptability & resilience
- Customer service excellence
Benefits:
- Team events, free drinks on a Friday, Tea, coffee and juice supplied.
- 24 days holiday + bank holiday.
- Vibrant, modern working environment.
This is an excellent opportunity for a motivated leader who enjoys improving processes, developing teams, and delivering high-quality operational outcomes within a regulated environment.
Head of Sales Support in Knaresborough employer: SI Recruitment
Join a dynamic and customer-focused financial services firm that values operational excellence and team development. With a vibrant working environment, generous holiday allowance, and regular team events, this company fosters a culture of collaboration and continuous improvement. As the Head of Sales Support, you will have the opportunity to lead a high-performing team while driving impactful changes that enhance service delivery and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales Support in Knaresborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in leading high-performing teams. This will help you showcase your fit for the Head of Sales Support role.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven operational efficiency and improved processes in previous roles. This will demonstrate your capability to excel in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can give you an edge over the competition. Let’s get you started!
We think you need these skills to ace Head of Sales Support in Knaresborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Sales Support role. Highlight your experience in leading teams, driving operational efficiency, and ensuring exceptional service delivery. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved processes or led high-performing teams in the past. We love a good story!
Showcase Your Analytical Skills:Since this role involves monitoring and analysing key performance indicators, make sure to highlight your analytical thinking and problem-solving skills. We want to know how you’ve used data to drive decisions and improve outcomes.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at SI Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and recent developments in the financial services sector. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head of Sales Support, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, improved processes, or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Compliance Questions
Given the regulated nature of the role, be ready to discuss compliance and risk management. Brush up on relevant regulations and think about how you've ensured compliance in previous roles. This will highlight your understanding of the industry's requirements and your ability to navigate them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to process improvement or how they measure success in the Sales Support function. This shows your interest in the role and helps you gauge if the company is the right fit for you.
