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- Tasks: Lead a high-performing Sales Support team and drive operational efficiency.
- Company: Well-respected financial services client focused on customer satisfaction.
- Benefits: Team events, free drinks, 24 days holiday, and a vibrant work environment.
- Other info: Great opportunity for motivated leaders in a regulated environment.
- Why this job: Make a real impact by improving processes and developing your team.
- Qualifications: Experience in operations leadership and strong customer service skills.
The predicted salary is between 60000 - 75000 £ per year.
We are working with a well-respected client to recruit a temporary, experienced senior operations leader to head up a Sales Support function within a regulated, customer-focused financial services environment. This role is responsible for leading a high-performing team, driving operational efficiency, and ensuring exceptional service delivery across all sales support activities. You will oversee process improvement, compliance, stakeholder relationships, and performance management, ensuring smooth and effective end-to-end operations.
Key Responsibilities
- Lead and develop the Sales Support function, driving high performance, engagement, and accountability.
- Oversee day-to-day operations, ensuring efficient delivery of sales support and strong customer service standards.
- Identify and implement process improvements to increase efficiency, reduce rework, and enhance service quality.
- Monitor, analyse, and report on key performance indicators and operational outcomes to senior leadership.
- Ensure compliance with regulatory requirements, internal policies, and risk frameworks.
- Manage relationships with external finance partners to support smooth deal progression and issue resolution.
- Act as escalation point for complex queries, complaints, and operational issues, ensuring timely resolution.
- Drive continuous improvement initiatives, including automation and streamlining of processes.
- Oversee policy and procedure development, ensuring alignment with legislation and business requirements.
- Ensure robust quality assurance and risk controls are in place to minimise errors and operational risk.
- Provide accurate management information and performance reporting to senior stakeholders.
- Support recruitment, training, and ongoing development of team members.
- Conduct regular performance reviews, coaching, and manage underperformance where required.
- Contribute to cross-functional projects and wider business improvement initiatives.
- Promote a culture of compliance, accountability, continuous improvement, and high-quality service delivery.
Key Competencies
- Leadership & team development
- Operational planning & organisation
- Analytical thinking & problem solving
- Commercial awareness
- Decision making & accountability
- Adaptability & resilience
- Customer service excellence
Benefits:
- Team events, free drinks on a Friday, Tea, coffee and juice supplied.
- 24 days holiday + bank holidays.
- Vibrant, modern working environment.
This is an excellent opportunity for a motivated leader who enjoys improving processes, developing teams, and delivering high-quality operational outcomes within a regulated environment.
Locations
Head of Sales Support (Maternity Cover) in Knaresborough, Yorkshire employer: SI Recruitment
Contact Detail:
SI Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales Support (Maternity Cover) in Knaresborough, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Head of Sales Support role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership and operational efficiency skills. Think of examples from your past experiences where you've driven high performance and improved processes. This will show potential employers that you’re the right fit for leading their Sales Support function.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that excite you, and tailor your approach to each one. A targeted application is way more effective than a scattergun approach!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect candidate for the role.
We think you need these skills to ace Head of Sales Support (Maternity Cover) in Knaresborough, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the key competencies mentioned in the job description. Highlight your leadership experience and any operational improvements you've driven in previous roles. We want to see how you can bring that expertise to our Sales Support function!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved processes in a regulated environment. We love a good story that showcases your skills!
Showcase Your Analytical Skills: Since this role involves monitoring and reporting on key performance indicators, make sure to mention any relevant analytical tools or methods you've used in the past. We’re keen to see how you can leverage data to drive operational efficiency!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at SI Recruitment
✨Know Your Stuff
Make sure you understand the financial services environment and the specific challenges it faces. Brush up on key regulations and compliance issues relevant to the role, as this will show your potential employer that you're not just a leader, but a knowledgeable one.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you drove performance, engaged your team, or improved service delivery. Be ready to discuss your approach to coaching and managing underperformance, as this is crucial for the role.
✨Be Process-Oriented
Since the role involves overseeing process improvements, come prepared with ideas on how to enhance operational efficiency. Discuss any previous experiences where you identified inefficiencies and implemented successful changes. This will demonstrate your proactive mindset.
✨Engage with Stakeholders
Highlight your experience in managing relationships with external partners and stakeholders. Prepare to discuss how you've resolved complex queries or complaints in the past. This will show that you can handle the escalation points effectively and maintain strong partnerships.