Job Description
We're working with an established and growing business based in Stokesley to appoint an experienced Commercial Office Manager.
This is a newly created management position offering the opportunity to take ownership of a B2B Commercial Office team and genuinely influence how the business operates.
Key responsibilities will include:
- Leading, motivating and developing a team of around nine people.
- Creating clear accountability, structure and consistent working standards.
- Managing workloads and ensuring resources are used effectively.
- Coaching and developing team members to support their progression.
- Overseeing customer service, order processing, pricing, invoicing and dispatch.
- Managing customer escalations, complaints and delivery issues.
- Establishing and monitoring KPIs around customer service, order processing, response times and OTIF.
- Identifying performance issues and implementing improvements.
- Reviewing and redesigning existing processes where required.
- Writing and embedding SOPs and clear ways of working.
- Driving a culture of continuous improvement.
- Supporting the implementation
- Contributing to wider CRM development and improving the use of systems and data.
- Working closely with Sales, Operations, Purchasing and Finance.
- Improving communication between departments and reducing duplication and unnecessary handovers.
What we're Looking For:
You'll ideally have experience managing a customer-facing or commercially focused team and be confident taking ownership of both people and processes. You'll need to be someone who can balance strong people management with a hands-on, commercially focused approach.
Experience of the following would be particularly useful:
- Managing and developing teams
- Customer service and order processing
- Commercial office or sales support environments
- Process improvement and implementing new ways of working
- KPI and performance management
- ERP and/or CRM systems
- SOP development and implementation
- Managing escalations and resolving problems
- Working collaboratively across multiple departments
- Supporting business change and system implementations
Commercial Office Manager in Humber employer: SI Recruitment
As a leading professional services business, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our employees benefit from ongoing training and development opportunities, ensuring they grow alongside the company while enjoying a supportive environment that prioritises exceptional client service and relationship building. Located in a vibrant area, we offer a unique chance to thrive in your career while making a meaningful impact in the commercial insurance sector.
