Were working with an established and growing business based in Stokesley to appoint an experienced Commercial Office Manager. This is a newly created management position offering the opportunity to take ownership of a B2B Commercial Office team and genuinely influence how the business operates. Key responsibilities will include: Leading, motivating and developing a team of around nine people. Creating clear accountability, structure and consistent working standards. Managing workloads and ensuring resources are used effectively. Coaching and developing team members to support their progression. Overseeing customer service, order processing, pricing, invoicing and dispatch. Managing customer escalations, complaints and delivery issues. Establishing and monitoring KPIs around customer service, order processing, response times and OTIF. Identifying performance issues and implementing improvements. Reviewing and redesigning existing processes where required. Writing and embedding SOPs and clear ways of working. Driving a culture of continuous improvement. Supporting the implementation Contributing to wider CRM development and improving the use of systems and data. Working closely with Sales, Operations, Purchasing and Finance. Improving communication between departments and reducing duplication and unnecessary handovers. What were Looking For: Youll ideally have experience managing a customer-facing or commercially focused team and be confident taking ownership of both people and processes. Youll need to be someone who can balance strong people management with a hands-on, commercially focused approach. Experience of the following would be particularly useful: Managing and developing teams Customer service and order processing Commercial office or sales support environments Process improvement and implementing new ways of working KPI and performance management ERP and/or CRM systems SOP development and implementation Managing escalations and resolving problems Working collaboratively across multiple departments Supporting business change and system implementations TPBN1_UKTJ
Commercial Office Manager employer: SI Recruitment
As a leading professional services business, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our employees benefit from ongoing training and development opportunities, ensuring they grow alongside the company while enjoying a supportive environment that prioritises exceptional client service and relationship building. Located in a vibrant area, we offer a unique chance to thrive in your career while making a meaningful impact in the commercial insurance sector.
