At a Glance
- Tasks: Support sales by processing orders and liaising with customers and teams.
- Company: Established manufacturing business in the North East with a strong reputation.
- Benefits: £28,000 salary, company pension, 20 days holiday plus bank holidays, and a discretionary bonus.
- Other info: Office-based role with opportunities for career growth and development.
- Why this job: Be the vital link in a dynamic team, ensuring excellent customer service.
- Qualifications: Experience in sales administration or customer service, with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
We are currently recruiting for a Sales Administrator to join a well-established manufacturing business in the North East. This is a key support role within the Sales function, acting as a vital link between customers, sales, production, logistics, and finance teams to ensure smooth and efficient order processing and outstanding customer service.
Key Responsibilities
- Process customer orders accurately and efficiently within ERP/MRP systems
- Create quotations, order acknowledgements, and customer correspondence
- Maintain accurate customer records, databases, and sales documentation
- Act as the first point of contact for customer enquiries, responding to queries on orders, pricing, delivery, and product information
- Monitor order progress from receipt through to delivery, providing updates and proactively managing delays
- Liaise with Production, Planning, Purchasing, and Logistics to ensure timely fulfilment
- Support the Sales Team with reporting, KPI data, tenders, presentations, and contract administration
- Assist with pricing updates, product information management, and coordination of samples and marketing materials
- Ensure compliance with company procedures, quality standards, and data protection requirements
- Support internal and external audits as required
Skills & Experience Required
- Previous experience in Sales Administration, Customer Service, or Commercial Support
- Strong communication and interpersonal skills
- Excellent organisational and time management abilities
- High attention to detail and accuracy
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Experience with ERP/CRM or order processing systems
- Experience within manufacturing, FMCG, or production environments (Desirable)
Additional details:
- £28,000 salary
- Office-based role
- Company pension scheme
- 20 days holiday + bank holidays (Additional holiday entitlement increasing with service)
- Discretionary annual bonus
Sales Administrator in Billingham employer: SI Recruitment
Join a well-established manufacturing business in the North East, where we prioritise employee growth and development within a supportive work culture. As a Sales Administrator, you will benefit from a competitive salary, a generous holiday allowance that increases with service, and a company pension scheme, all while being part of a team that values collaboration and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Billingham
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like SI Recruitment, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Sales Administrator in Billingham
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to SI Recruitment specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at SI Recruitment
✨Know Your Manufacturing Processes
Before you walk into the interview with SI Recruitment, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like SI Recruitment value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
