At a Glance
- Tasks: Provide essential admin support to the Service Manager and team in a busy environment.
- Company: Join a well-established service department with a dynamic team.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work culture.
- Other info: Opportunity to grow in a fast-paced, varied role.
- Why this job: Be part of a team that values organisation and customer service excellence.
- Qualifications: Strong communication skills and attention to detail are key.
The predicted salary is between 24750 - 30250 £ per year.
We are currently recruiting for a Service Administrator to join a busy and established Service Department.
This is a varied administrative role where you will provide essential support to the Service Manager, engineers and wider depot team.
You will be responsible for keeping the day-to-day service administration running smoothly, while also providing a high level of customer service to both internal and external customers.
The ideal candidate will be organised, proactive and confident working in a fast-paced environment where priorities can change throughout the day.
You will have excellent attention to detail, strong communication skills and be comfortable taking ownership of your workload.
Key Responsibilities Providing day-to-day administrative support to the Service Manager, engineers and wider depot team.
Handling incoming telephone calls and customer enquiries, ensuring these are dealt with promptly and professionally.
Processing customer account enquiries, payments and related documentation.
Preparing and processing service documentation, checking work orders and maintaining accurate records.
Managing warranty and product improvement claims from submission through to completion.
Coordinating warranty parts returns where required.
Maintaining accurate servicing and MOT records for depot vehicles.
Supporting time and attendance administration, including holidays, sickness and absence records.
Reviewing engineer time and job allocations to ensure records are accurate and up to date.
Coordinating the administration of repairs, maintenance and invoicing, including customer collections and deliveries.
Managing petty cash, banking and monthly reconciliations.
Ordering stationery and general office supplies.
Carrying out routine depot checks and reporting any issues appropriately.
Providing general administrative support to the wider team as required.
About You We are looking for someone who is: Highly organised with excellent attention to detail.
Confident managing multiple tasks and competing priorities.
Professional, approachable and customer-focused.
Comfortable communicating with customers and colleagues by telephone, email and in person.
Confident with financial administration, payments and reconciliations.
Experienced in a general administration role with good IT skills.
Proactive and able to work independently while also supporting the wider team.
Reliable, flexible and willing to take ownership of tasks through to completion.
Previous experience within an agricultural, engineering, vehicle, machinery or service environment would be advantageous, but is not essential.
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Service Administrator employer: Si Recruitment Limited
Join a well-respected Accountancy Practice in the heart of Edinburgh, where you will enjoy a supportive work culture that values collaboration and professional growth. With flexible part-time hours, this role offers an excellent opportunity to balance your career with personal commitments while working with a diverse portfolio of clients. Benefit from ongoing development opportunities and a competitive salary, all within a vibrant city known for its rich history and dynamic business environment.
