Business Support Manager

I am recruiting on behalf of my client for an experienced and organised Business Support Manager to lead and oversee their business support function. This is a varied and responsible role, managing a team and ensuring the smooth running of day-to-day administrative and operational processes. You will play an important part in supporting technical teams, maintaining high standards of customer service and ensuring processes are efficient, accurate and compliant.

Key Responsibilities:

• Lead, manage and motivate the Business Support team, ensuring workloads are managed effectively and high standards are maintained.
• Oversee administrative processes, ensuring documentation, applications, correspondence and reports are processed accurately and within agreed timescales.
• Act as the main point of contact between technical teams, clients and external stakeholders, ensuring effective communication and smooth workflows.
• Coordinate the scheduling of inspections, site visits and appointments.
• Maintain and improve office systems, electronic records, databases and administrative processes.
• Monitor team performance, providing training, guidance and support where required.
• Prepare regular management reports and updates on team activities and performance.
• Support business improvement initiatives, quality assurance and compliance processes.
• Assist with recruitment, onboarding and development of Business Support staff.
• Coordinate and support complaint investigations, working alongside relevant teams to gather information and prepare responses.
• Oversee the HR system and provide general HR administration support.
• Attend board meetings and take accurate minutes.

Skills and Experience:

• Previous experience in a team leader, supervisory or management role.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Excellent communication and interpersonal skills, with confidence liaising with a range of stakeholders.
• Experience managing and developing a team, creating a positive and productive working environment.
• Strong attention to detail and a commitment to maintaining high standards of accuracy.
• Experience handling complaints, supporting investigations or resolving issues.
• Confident using Microsoft Office and general business systems.
• A proactive approach to problem-solving and improving processes.

Desirable:

• Experience within a regulated or technical environment.
• Knowledge of Building Control processes and associated legislation.
• Experience of business process improvement or change management.
• A qualification in Business Administration, Project Management or a related discipline.

This is an excellent opportunity for someone with strong business support and team management experience who enjoys taking ownership, improving processes and ensuring the smooth running of a busy office function.

If this role is of interest, please click apply or, for further information, contact Katie in the Northallerton office on 01609 711089.