Customer Service and Sales Executive in Malton

Are you an experienced salesperson with a background in agriculture or agricultural machinery? Do you enjoy building customer relationships, identifying sales opportunities and providing tailored solutions?

We are recruiting for an Customer Service and Sales Executive to join an established business in Malton. This is an office-based role focused on developing relationships with existing customers, generating new business and promoting a range of parts, servicing and maintenance solutions.

Using your knowledge of the agricultural industry, you will engage with customers to understand their requirements, identify opportunities and recommend suitable products and services. Working closely with colleagues across Sales, Service, Parts and Marketing, you will play an important role in increasing customer loyalty, driving repeat business and supporting the continued growth of the aftermarket team.

Key Responsibilities:

• Make proactive outbound calls to existing customers and prospects to build relationships and generate sales opportunities.
• Identify opportunities to increase sales of agricultural machinery parts, servicing, maintenance packages and other aftermarket products.
• Understand customer requirements and recommend suitable solutions, including service agreements, extended warranties, repairs, inspections, accessories and upgrades.
• Use your agricultural industry knowledge to understand customer needs and provide relevant product and service recommendations.
• Maintain accurate customer records and update CRM and internal business systems.
• Use customer information, reports and connected machinery data to identify maintenance requirements and potential sales opportunities.
• Carry out post-sale follow-ups and contact customers ahead of warranty expiry to promote relevant services and encourage repeat business.
• Work collaboratively with internal teams to provide a coordinated and positive customer experience.
• Support sales campaigns, customer events, product demonstrations and promotional activities.
• Work towards agreed sales, customer acquisition and customer retention targets.
• Maintain accurate records and ensure customer information is handled appropriately.

The Ideal Candidate:

• At least two years' experience in sales, telesales, customer service or a similar customer-facing role.
• A good understanding of the agricultural industry, ideally with knowledge of agricultural machinery, parts or servicing.
• Strong sales ability, with the confidence to identify customer needs, explain the benefits of products and services, and convert opportunities into sales.
• Excellent communication skills and a confident telephone manner.
• Strong relationship-building skills, with the ability to develop customer loyalty and identify opportunities for repeat business.
• A proactive, self-motivated and commercially minded approach.
• Good organisational skills, with the ability to manage follow-ups, prioritise workload and maintain accurate records.
• Competent IT skills, including Microsoft Office and CRM systems.
• The ability to work independently and collaboratively with colleagues across different departments.
• A full UK driving licence and willingness to travel occasionally when required.

This is an excellent opportunity for someone with a background in agricultural sales, machinery or a related customer-facing role to combine their industry knowledge with a proactive sales approach and develop a long-term career within the agricultural sector.

If you have the relevant experience and enjoy building customer relationships while identifying opportunities to grow sales, we would love to hear from you.