At a Glance
- Tasks: Support service operations by managing customer enquiries and coordinating workloads.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Fast-paced role with opportunities to excel and meet exciting targets.
- Why this job: Be the friendly face of service, making a real difference for customers every day.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26550 - 32450 £ per year.
Our client is looking for an organised and customer-focused Service and Maintenance Advisor to join their Aftersales team, supporting service, repair and maintenance operations. This is a varied role involving regular customer contact, service coordination, supplier liaison and administrative duties. The successful candidate will be comfortable managing a high volume of enquiries, coordinating workloads and working to deadlines and performance targets in a busy environment. The role will also involve supporting the wider service management team and helping to ensure engineers have the information, parts and resources required to complete jobs efficiently. The ideal candidate will be friendly, professional and proactive, with the confidence to communicate effectively with customers, suppliers, engineers and management. They will be calm under pressure, motivated by achieving targets and committed to delivering a high standard of customer service.
Responsibilities
- Handling customer enquiries by phone, email and online platforms in a professional and friendly manner
- Booking services, repairs and maintenance work accurately
- Advising customers on warranty coverage, including relevant inclusions and exclusions
- Providing realistic turnaround times and keeping customers updated throughout the service process
- Identifying appropriate opportunities to upsell parts, accessories and services
- Scheduling engineer appointments based on workload, urgency and availability
- Maintaining accurate customer records and updating internal systems
- Communicating with engineers to clarify job details, provide updates and resolve queries
- Ensuring engineers have the correct parts, job information and customer details
- Supporting service management with daily operational tasks and workload prioritisation
- Escalating delays and operational issues where necessary
- Ensuring daily schedules, job allocations and service commitments are met
- Contacting suppliers to check parts availability, pricing and lead times
- Raising and tracking purchase orders and following up on outstanding parts
- Assisting with warranty claims, repair quotations and outstanding work
- Ensuring bookings, job sheets and service notes are completed accurately and on time
- Working closely with internal teams to keep parts, jobs and schedules aligned
- Working towards departmental KPIs, including turnaround times, parts order accuracy and service completion targets
Skills & Experience
- Previous experience in an Aftersales or Service Advisor role — ESSENTIAL
- Excellent customer service and communication skills, both over the telephone and by email
- Experience managing multiple tasks within a fast-paced environment
- Confident explaining technical information clearly to customers
- Experience identifying and pursuing appropriate upselling opportunities
- Strong organisational skills and excellent attention to detail
- Ability to prioritise workloads and meet deadlines
- Comfortable working to targets and KPIs
- Ability to remain accurate and professional under pressure
If this role is of interest to you, please click apply, or contact Katie Kendall in the Northallerton office for further information.
Service and Maintenance Advisor in Darlington employer: SI Recruitment Careers
Join a dynamic Chartered Accountancy Practice in Durham, where we prioritise employee development and foster a collaborative work culture. As a Client Manager, you will benefit from ongoing training, including Xero certification, and have the opportunity to engage directly with clients, enhancing your professional growth while enjoying a supportive environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Maintenance Advisor in Darlington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SI Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SI Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service and Maintenance Advisor in Darlington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SI Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at SI Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SI Recruitment Careers!
How to prepare for a job interview at SI Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
