At a Glance
- Tasks: Lead and develop a dynamic B2B Commercial Office team while enhancing processes.
- Company: Established and growing business in Stokesley with a focus on innovation.
- Benefits: Competitive salary, career progression, and a chance to shape the business.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Take ownership of a team and make a real impact on operations.
- Qualifications: Experience in managing customer-facing teams and process improvement.
The predicted salary is between 34650 - 42350 £ per year.
We’re working with an established and growing business based in Stokesley to appoint an experienced Commercial Office Manager.
This is a newly created management position offering the opportunity to take ownership of a B2B Commercial Office team and genuinely influence how the business operates.
Key responsibilities will include
- Leading, motivating and developing a team of around nine people.
- Creating clear accountability, structure and consistent working standards.
- Managing workloads and ensuring resources are used effectively.
- Coaching and developing team members to support their progression.
- Overseeing customer service, order processing, pricing, invoicing and dispatch.
- Managing customer escalations, complaints and delivery issues.
- Establishing and monitoring KPIs around customer service, order processing, response times and OTIF.
- Identifying performance issues and implementing improvements.
- Reviewing and redesigning existing processes where required.
- Writing and embedding SOPs and clear ways of working.
- Driving a culture of continuous improvement.
- Supporting the implementation
- Contributing to wider CRM development and improving the use of systems and data.
- Working closely with Sales, Operations, Purchasing and Finance.
- Improving communication between departments and reducing duplication and unnecessary handovers.
What we’re Looking For
You’ll ideally have experience managing a customer-facing or commercially focused team and be confident taking ownership of both people and processes.
You’ll need to be someone who can balance strong people management with a hands-on, commercially focused approach.
Experience of the following would be particularly useful
- Managing and developing teams
- Customer service and order processing
- Commercial office or sales support environments
- Process improvement and implementing new ways of working
- KPI and performance management
- ERP and/or CRM systems
- SOP development and implementation
- Managing escalations and resolving problems
- Working collaboratively across multiple departments
- Supporting business change and system implementations
Commercial Office Manager employer: SI Recruitment Careers
Join a dynamic Chartered Accountancy Practice in Durham, where we prioritise employee development and foster a collaborative work culture. As a Client Manager, you will benefit from ongoing training, including Xero certification, and have the opportunity to engage directly with clients, enhancing your professional growth while enjoying a supportive environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Office Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Commercial Office Manager at SI Recruitment Careers!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like SI Recruitment Careers or be willing to refer you for that Commercial Office Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from SI Recruitment Careers who’s on the lookout for their next Commercial Office Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Commercial Office Manager role at SI Recruitment Careers!
We think you need these skills to ace Commercial Office Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at SI Recruitment Careers. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at SI Recruitment Careers
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at SI Recruitment Careers. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
