Assistant Manager — Lead Guest Moments & Team Growth

Assistant Manager — Lead Guest Moments & Team Growth

Full-Time 24750 - 30250 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Support the General Manager and mentor the team for exceptional guest experiences.
  • Company: Shy Horse at Vintage Inns, a welcoming pub with a vibrant atmosphere.
  • Benefits: Team socials, staff discounts, and clear progression opportunities.
  • Other info: Join a fun environment with great career growth potential.
  • Why this job: Lead a passionate team and create memorable moments for guests.
  • Qualifications: Experience in hospitality and strong leadership skills.

The predicted salary is between 24750 - 30250 £ per year.

Shy Horse at Vintage Inns is seeking an Assistant Manager to support the General Manager in the day-to-day running of the business, mentoring the team to deliver exceptional guest experiences.

You will motivate staff to be the best they can be, leading by example and driving performance.

Join us in a welcoming pub environment, where progression opportunities are highlighted and team socials and staff discounts are part of the package.

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Assistant Manager — Lead Guest Moments & Team Growth employer: Shy Horse

At the Shy Horse, we pride ourselves on being an exceptional employer, offering a vibrant work culture where your growth is our priority. With amazing progression opportunities, including over 150 promotions to General Manager last year, and a range of benefits such as generous discounts across our brands, team socials, and a supportive environment, you'll find a rewarding career path here. Join us in creating memorable experiences for our guests while enjoying a fulfilling and dynamic workplace.

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Contact Details:

Shy Horse Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Assistant Manager — Lead Guest Moments & Team Growth

Get a Taste of the Scene

Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!

Network at Food Festivals

Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!

Show Off Your Skills

Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Shy Horse. It’s a fun way to stand out and demonstrate what you bring to the table!

Reach Out Directly to Shy Horse

Don't be shy about reaching out to Shy Horse directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!

We think you need these skills to ace Assistant Manager — Lead Guest Moments & Team Growth

Team Leadership
Mentoring
Guest Experience Management
Motivational Skills
Performance Management
Communication Skills
Problem-Solving Skills

Some tips for your application 🫡

Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.

Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!

Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Shy Horse and how your skills can contribute to our team's success. We're after that genuine connection!

Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!

How to prepare for a job interview at Shy Horse

Show Your People Skills

In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!

Know Your Menu Inside Out

Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!

Demonstrate Your Team Spirit

Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'

Get Ready for a Practical Test

In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!