At a Glance
- Tasks: Lead a team to deliver bespoke lifestyle solutions for UHNW clients.
- Company: Join SHY Lifestyle, a luxury lifestyle management company in London.
- Benefits: Performance-based commission, career progression, and exclusive industry access.
- Other info: Flexible hours, international travel opportunities, and ongoing training.
- Why this job: Be the go-to person for luxury experiences and make dreams come true.
- Qualifications: 3+ years in luxury concierge or lifestyle management with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
London, United Kingdom | Posted on 07/13/2026
Job Description
The Role
We are seeking an experienced, proactive and highly organised Lifestyle Manager to lead and grow our team.
This is a client-facing role requiring outstanding communication skills, exceptional attention to detail and the ability to anticipate client needs before they arise.
You will manage a portfolio of UHNW clients while delivering bespoke lifestyle solutions across travel, dining, entertainment and personal services.
The successful candidate will thrive in a fast-paced environment, enjoy solving complex requests and be passionate about delivering world-class service.
Key Responsibilities
- Client Relationship Management
- Manage a dedicated portfolio of UHNW clients
- Build trusted long-term relationships through exceptional service
- Understand each client's personal preferences and anticipate future needs
- Act as the primary point of contact across all lifestyle requests
- Ensure every interaction reflects SHY Lifestyle's luxury brand standards
Manage requests including
- Luxury hotel reservations
- Restaurant bookings worldwide
- Private jet and helicopter charters
- Event tickets (sports, concerts, theatre)
- VIP access and hospitality
- Family travel arrangements
- Travel Planning
- Source luxury accommodation
- Coordinate flights, transfers and logistics
- Arrange visas where required
- Monitor travel and proactively manage schedule changes
- Develop and maintain relationships with luxury hotels, security providers and luxury retailers
- Negotiate preferential rates and VIP amenities wherever possible
- Operations
- Manage requests efficiently using the company CRM
- Maintain accurate client profiles and preferences
- Ensure all bookings are confirmed accurately
- Monitor ongoing trips and bookings
- Resolve issues quickly and professionally
- Maintain strict confidentiality at all times
- Business Development
- Identify opportunities to enhance client engagement
- Promote additional services where appropriate
- Support member retention and client growth
- Represent SHY Lifestyle at networking events and industry functions
Requirements
Skills & Experience
- Minimum 3 years' experience in luxury concierge, lifestyle management, luxury travel or private aviation and experience in leading a team
- Experience working with UHNW clientele
- Excellent written and verbal communication
- Strong organisational skills
- Ability to multitask under pressure
- Exceptional attention to detail
- High level of discretion and confidentiality
- Flexible approach to working hours
- Proficiency with Microsoft Office and CRM systems
- Existing luxury hospitality network
- Knowledge of private aviation and yacht charter
- Experience with GDS systems
- Experience within a luxury travel agency, family office or concierge company
- Personal Attributes
- Professional and polished
- Resourceful and solution-oriented
- Personable and confident
- Highly organised
- Adaptable and flexible
- Passionate about luxury hospitality
- Commercially minded
- Proactive rather than reactive
- Able to think creatively to fulfil unique client requests
- Working Hours
- Monday–Friday (9am to 5pm), with flexibility outside standard office hours
- Participation in an out-of-hours rota may be required
- International travel may occasionally be required
What We Offer
- Performance-based commission scheme
- Career progression within a growing luxury lifestyle business
- Ongoing training and development
- Access to exclusive hospitality events and industry partners
- Opportunity to go on FAM trips and global work-related conferences
- #J-18808-Ljbffr
Lifestyle Manager – SHY Lifestyle in London employer: SHY Aviation
At SHY Lifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our team thrives on collaboration and creativity, with ample opportunities for career progression and ongoing training in the luxury lifestyle sector. Employees enjoy access to exclusive hospitality events and the chance to engage with UHNW clients, making every day a rewarding experience.
