At a Glance
- Tasks: Lead a team to deliver bespoke lifestyle solutions for UHNW clients.
- Company: Join SHY Lifestyle, a luxury lifestyle management company in London.
- Benefits: Performance-based commission, career progression, and exclusive industry access.
- Other info: Flexible hours, international travel opportunities, and ongoing training.
- Why this job: Be the go-to person for luxury experiences and make dreams come true.
- Qualifications: 3+ years in luxury concierge or lifestyle management with strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
London, United Kingdom | Posted on 07/13/2026
Job Description
The Role
We are seeking an experienced, proactive and highly organised Lifestyle Manager to lead and grow our team.
This is a client-facing role requiring outstanding communication skills, exceptional attention to detail and the ability to anticipate client needs before they arise.
You will manage a portfolio of UHNW clients while delivering bespoke lifestyle solutions across travel, dining, entertainment and personal services.
The successful candidate will thrive in a fast-paced environment, enjoy solving complex requests and be passionate about delivering world-class service.
Key Responsibilities
- Client Relationship Management
- Manage a dedicated portfolio of UHNW clients
- Build trusted long-term relationships through exceptional service
- Understand each client's personal preferences and anticipate future needs
- Act as the primary point of contact across all lifestyle requests
- Ensure every interaction reflects SHY Lifestyle's luxury brand standards
Manage requests including
- Luxury hotel reservations
- Restaurant bookings worldwide
- Private jet and helicopter charters
- Event tickets (sports, concerts, theatre)
- VIP access and hospitality
- Family travel arrangements
- Travel Planning
- Source luxury accommodation
- Coordinate flights, transfers and logistics
- Arrange visas where required
- Monitor travel and proactively manage schedule changes
- Develop and maintain relationships with luxury hotels, security providers and luxury retailers
- Negotiate preferential rates and VIP amenities wherever possible
- Operations
- Manage requests efficiently using the company CRM
- Maintain accurate client profiles and preferences
- Ensure all bookings are confirmed accurately
- Monitor ongoing trips and bookings
- Resolve issues quickly and professionally
- Maintain strict confidentiality at all times
- Business Development
- Identify opportunities to enhance client engagement
- Promote additional services where appropriate
- Support member retention and client growth
- Represent SHY Lifestyle at networking events and industry functions
Requirements
Skills & Experience
- Minimum 3 years' experience in luxury concierge, lifestyle management, luxury travel or private aviation and experience in leading a team
- Experience working with UHNW clientele
- Excellent written and verbal communication
- Strong organisational skills
- Ability to multitask under pressure
- Exceptional attention to detail
- High level of discretion and confidentiality
- Flexible approach to working hours
- Proficiency with Microsoft Office and CRM systems
- Existing luxury hospitality network
- Knowledge of private aviation and yacht charter
- Experience with GDS systems
- Experience within a luxury travel agency, family office or concierge company
- Personal Attributes
- Professional and polished
- Resourceful and solution-oriented
- Personable and confident
- Highly organised
- Adaptable and flexible
- Passionate about luxury hospitality
- Commercially minded
- Proactive rather than reactive
- Able to think creatively to fulfil unique client requests
- Working Hours
- Monday–Friday (9am to 5pm), with flexibility outside standard office hours
- Participation in an out-of-hours rota may be required
- International travel may occasionally be required
What We Offer
- Performance-based commission scheme
- Career progression within a growing luxury lifestyle business
- Ongoing training and development
- Access to exclusive hospitality events and industry partners
- Opportunity to go on FAM trips and global work-related conferences
- #J-18808-Ljbffr
Lifestyle Manager – SHY Lifestyle in London employer: SHY Aviation
At SHY Lifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our team thrives on collaboration and creativity, with ample opportunities for career progression and ongoing training in the luxury lifestyle sector. Employees enjoy access to exclusive hospitality events and the chance to engage with UHNW clients, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Lifestyle Manager – SHY Lifestyle in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SHY Aviation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SHY Aviation
Don't be shy about reaching out to SHY Aviation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lifestyle Manager – SHY Lifestyle in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SHY Aviation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SHY Aviation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
