At a Glance
- Tasks: Lead and grow a luxury lifestyle team, managing high-profile client requests.
- Company: SHY Aviation, a leading private jet charter company in London.
- Benefits: Competitive salary, ongoing training, exclusive events, and global travel opportunities.
- Other info: Flexible working hours and collaboration with top-tier industry partners.
- Why this job: Join a fast-growing luxury business and make a real impact on clients' lifestyles.
- Qualifications: Experience in luxury concierge or travel management, with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Overview
London, United Kingdom Posted on 07/13/2026 SHY Aviation is a global private jet charter company and brokerage founded in 2011.
Headquartered in Central London, the firm provides end-to-end luxury travel solutions, including private jet hire, helicopter transfers, and large-group charters.
The Role
We are seeking an experienced, commercially astute leader to build and run the SHY Lifestyle team.
This is a leadership role, not purely a delivery role: you will recruit, develop and manage a team of lifestyle professionals, take direct ownership of the business's growth trajectory, and act as the escalation point and problem-solver for the company's most important clients.
You will be accountable for the performance of the team and the business as a whole - setting standards of service, building the processes and supplier relationships that allow the team to scale, and personally delivering solutions for the most complex or sensitive client requests.
You will also work closely with SHY Aviation, ensuring lifestyle and aviation services are joined up seamlessly for shared clients.
The successful candidate will be comfortable setting strategy and managing people as they are solving a client's problem at 11pm on a Sunday.
This is an opportunity to build a business, not just staff one.
Key Responsibilities
- Team Leadership & Business Growth
- Build, lead and manage the SHY Lifestyle team, including recruitment, training and performance management
- Own the growth strategy for the business, identifying and driving new revenue opportunities
- Set service standards, workflows and KPIs across the team, and hold the team accountable to them
- Report on team and business performance to the Managing Director, with clear commercial visibility
- Work in close partnership with SHY Aviation leadership to develop joined-up client propositions
- Build a scalable operating model - people, process and technology - that supports rapid growth
- Client Relationship Management & Solutions
- Take personal responsibility for a portfolio of the business's most important UHNW clients
- Act as the ultimate point of escalation, personally designing and delivering solutions for complex, sensitive or time-critical requests
- Build trusted, long-term relationships that extend across the client's whole lifestyle - not just individual bookings
- Anticipate client needs ahead of time and proactively shape the team's approach to each account
- Ensure every client interaction, across the team, reflects SHY's luxury brand standards
- Oversee delivery of requests including luxury hotel reservations, restaurant bookings worldwide, private villa sourcing, private jet and helicopter charters, yacht charters and luxury cruises
- Oversee chauffeur services, event tickets, VIP access and hospitality, exclusive experiences, shopping and gift sourcing, and family travel arrangements
- Set and maintain the quality bar for bespoke international itinerary design across the team
- Supplier Management
- Develop and own key relationships with luxury hotels, restaurant partners, private aviation providers, yacht brokers, DMCs, tour operators, chauffeur companies, security providers, event organisers and luxury retailers
- Negotiate preferential rates, commercial terms and VIP amenities across the supplier network
- Identify and onboard new supplier partnerships that support the business's growth plans
- Operations
- Ensure the team manages requests efficiently and accurately through the company CRM
- Maintain rigorous standards for client profiles, preferences and booking accuracy across the team
- Escalate resolution of issues quickly and professionally, stepping in personally where needed
- Maintain strict confidentiality at all times, and instil the same discipline across the team
Requirements
Skills & Experience
- Significant experience in luxury concierge, lifestyle management, luxury travel or private aviation, including experience managing or leading a team
- A track record of growing a client base or business, with genuine commercial ownership
- Experience working with UHNW clientele and delivering solutions to complex, high-stakes requests
- Excellent written and verbal communication
- Strong organisational skills and the ability to multitask under pressure
- Exceptional attention to detail
- Strong commercial awareness and comfort with performance reporting
- High level of discretion and confidentiality
- Flexible approach to working hours
- Proficiency with Microsoft Office and CRM systems
- Existing luxury hospitality network
- Knowledge of private aviation and yacht charter
- Experience with GDS systems
- Experience within a luxury travel agency, family office or concierge company, ideally in a leadership capacity
- Personal Attributes
- The ideal candidate will be a natural leader who brings out the best in a team
- Professional and polished
- Calm under pressure
- Resourceful and solution-oriented
- Personable and confident
- Highly organised
- Adaptable and flexible
- Passionate about luxury hospitality
- Commercially minded, with genuine ownership of business outcomes
- Proactive rather than reactive
- Able to think creatively to fulfil unique client requests
- Working Hours
Monday-Friday (9am to 5pm), with flexibility outside standard office hours.
Participation in an out-of-hours rota may be required.
International travel may occasionally be required.
What We Offer
- The opportunity to build and lead a team within a fast-growing luxury lifestyle business
- Close collaboration with an established private aviation brokerage, opening up a significantly larger client base
- Ongoing training and development
- Access to exclusive hospitality events and industry partners
- Opportunity to go on FAM trips and global work-related conferences
Lifestyle Manager - SHY Lifestyle employer: SHY Aviation
At SHY Lifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our team thrives on collaboration and creativity, with ample opportunities for career progression and ongoing training in the luxury lifestyle sector. Employees enjoy access to exclusive hospitality events and the chance to engage with UHNW clients, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Lifestyle Manager - SHY Lifestyle
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SHY Aviation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SHY Aviation
Don't be shy about reaching out to SHY Aviation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lifestyle Manager - SHY Lifestyle
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SHY Aviation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SHY Aviation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
