Group Charter Manager

SHY Aviation is a global private jet charter company and brokerage founded in 2011. Headquartered in Central London, the firm provides end-to-end luxury travel solutions, including private jet hire, helicopter transfers, and large-group charters.

SHY Aviation is a London-based private jet charter broker delivering bespoke air charter solutions to corporate, sporting, entertainment and private clients worldwide. As we grow our service offering beyond on-demand private jet charter, we are expanding our dedicated Group Charter capability — sourcing and managing aircraft of 19+ seats for clients who need to move large groups together, safely, discreetly and on their own schedule.

The Group Charter Manager will lead and grow SHY's Group Charter proposition: the exclusive charter of airliners and large-cabin aircraft (19 seats and above) for corporate groups, sports squads and their travelling supporters, music tours (bands, crews and orchestras), and large family or leisure groups. This is a hybrid sales and delivery role — part new-business broker, part account manager, part operations lead — reporting to the Head of Sales.

You will own the full charter lifecycle: identifying and winning group charter opportunities, sourcing and negotiating aircraft from SHY's operator network, and managing execution through to flight completion, all while building Group Charter into a recognised, repeatable revenue line for the business.

Key Responsibilities

• Identify, pursue and convert new group charter opportunities across corporate, sport, music/entertainment and leisure segments.
• Build and manage direct relationships with travel bookers, team operations staff, tour managers and event organisers.
• Act as the day-to-day point of contact for group charter clients from initial enquiry through to post-flight follow-up.
• Cross-sell group charter into SHY's existing private jet client base, and refer private jet opportunities the other way.
• Represent SHY at relevant industry, sport and entertainment events to build the client pipeline.
• Source suitable aircraft (19+ seats) from SHY's operator and airline network for each group's requirements — passenger numbers, cargo/equipment needs, route, and cabin configuration.
• Negotiate charter rates and terms with operators to secure competitive, deliverable pricing.
• Maintain and expand SHY's database of group charter-capable operators and aircraft, keeping fleet, capability and pricing data current.
• Manage each charter from quotation through booking, contracting, manifesting and flight-following to completion.
• Coordinate logistics specific to group moves: baggage and equipment allowances, catering, ground transport, VIP handling, and any bespoke requirements (e.g. team nutrition, instrument/equipment transport, supporter group logistics).
• Liaise with operators, ground handlers and airports to manage schedule changes, delays and last-minute requests.
• Ensure every booking meets SHY's legal, insurance and regulatory compliance requirements.
• Produce flight briefs, post-flight reports and client invoicing in line with company process.

Commercial ownership

• Own and report against Group Charter revenue and margin targets.
• Track market trends, seasonal demand (pre-season tours, festival/tour season, event calendars) and competitor activity to inform pricing and sales strategy.
• Contribute to the wider commercial strategy for building out Group Charter as a distinct SHY service line.

Requirements

• Proven experience in aircraft charter broking, group/airliner charter, or a closely related aviation sales and operations role.
• Ability to travel worldwide at a moment's notice as necessary to ensure the operation takes place to the highest standards.
• Existing relationships with, or credible route to, corporate travel buyers, sports team operations/logistics staff, tour management companies, or event organisers.
• Working knowledge of large-cabin/airliner-type aircraft, operator markets and charter contracting.
• A confident, resilient sales operator who can also manage the operational detail of a live charter under time pressure.
• Excellent negotiation, communication and relationship-building skills, with the judgement to manage demanding clients and tight deadlines calmly.
• Comfortable working outside standard hours when a charter requires it (evenings, weekends, travel-day support).
• Highly organised, with strong attention to detail across contracts, manifests and compliance paperwork.
• Self-starting and target-driven, with the ambition to build a new business line rather than simply run an existing book.
• Existing book of group charter clients or operator relationships that could transfer.
• Experience specifically within sport, music/touring or events logistics.
• Familiarity with charter management/CRM systems.

Package

• Competitive base salary, dependent on experience.
• Uncapped commission structure on group charter revenue, in line with industry standard.
• London-based, with travel as required to support charters and build client relationships.