Block Property Manager in Croydon

To manage a portfolio of residential apartment blocks, predominantly in the South London region. You will be based in SHW’s South London office, as part of our expanding South London Block Management Department, and will be reporting direct to clients and to the Head of London residential Management. The postholder will also be responsible for enhancing client relationships by referring other SHW services where appropriate.

ROLE DIMENSIONS

• Financial data (budgets etc): To oversee, maintain and enhance fee income levels from the portfolio, and assist the head of department with annual and half yearly budgetary reviews.
• To take responsibility for all financial information relating to your portfolio being correct and up to date on the Qube management software.
• Other data: To take responsibility for all non-financial information relating to your portfolio being correct and up to date on the Qube management software.

KEY RESPONSIBILITIES

• Duties will include the full range of residential property management services to clients including:
• Overall responsibility for providing management service on the portfolio in accordance with statute, RICS and TPI codes of practice, the lease terms, SHW’s quality assurance procedures and the Management Agreement.
• Renewing appropriate insurance policies and liaison with the brokers and loss adjusters in the event of claims.
• Take responsibility for Health & Safety in respect of your portfolio, and make appropriate and timely recommendations to clients.
• Undertaking site visits and inspections as per the Management Agreement and when further inspection is necessary.
• To ensure compliance with the service charge provisions of leases.
• To produce draft service charge budgets for client approval, with multiple-schedules where applicable and to ensure appropriate allocations for expenditure.
• Production of year end accounting services in good time, in co-ordination with our Property Management Accounts Department and external accountant.
• Be aware of the limitations of the lease and make appropriate recommendations to clients in good time so that sufficient funds are available at all times.
• Maintain awareness of lessees’ debts and co-ordinate internal actions with SHW’s Credit Control Department, and with your line manager consider when to recommend the appointment of solicitors for recovery action.
• Ensuring a good level of customer care is provided to clients and lessees.
• General property management advice and Landlord & Tenant Act advice.
• Attendance at client meetings and regular formal and informal client liaison and reporting.
• Where above a threshold agreed with the client, to obtain more than one quote for works and to report these to the client with recommendation.
• Supervision and re-tendering of maintenance contracts with particular emphasis on performance and value for money.
• Compliance with section 20 procedures and co-ordination of major works.
• Co-ordination with SHW’s Building Consultancy Division and/or external consultants.
• Co-ordination with SHW’s Company Secretariat Department.
• Supervision of any on-site staff.
• Be familiar with the Management Agreements, the extent of the appointed role and when additional fees are chargeable.
• Oversee and maintain income levels on the portfolio and assist with new business enquiries.
• Assist head of department with annual and half yearly budgetary reviews.
• Deputise in the absence of others in the department and provide support to the wider team.
• Seek to enhance client relationships by referring other SHW services when appropriate.
• Participate in departmental strategy and service standard delivery.

COMMUNICATIONS & WORKING RELATIONSHIPS

• Internal: Property Management and Facilities teams, Property Management Department (based in Brighton), Building surveyors in our Building Consultancy Division, Company Secretariat Department, Other departments, Attendance at internal SHW Business meetings.
• External: Clients, Lessees and occupiers, On-site staff, Service providers, including utility providers, Accountants and solicitors, Insurance brokers and loss adjusters, Attendance at network events to make contact with other professionals.

KEY PERFORMANCE INDICATORS

• Level of management fee income and other income, for example s20 consultations and licences.
• Professional conduct and compliance.
• Record keeping.
• Keeping on top of H&S action points.
• Presentation and timeliness, regarding meetings and in preparation of service charge budgets etc.
• Willingness to seek advice and ability to judge when necessary.
• Level of supervision required.
• Nature of any complaints received.
• Client and colleague feedback.

PERSON SPECIFICATION

• A minimum of four to five years of Residential Block Management experience.
• TPI Level 3 or above qualification desirable.
• Well organised team player with the ability to prioritise a varied and growing workload.
• Ability to use own initiative.
• Patient and empathetic, whilst clear of the extent of the role defined by the Management Agreement.
• A good confident communicator, but aware of personal limitations.
• Ability to build a relationship of trust with colleagues, clients, leaseholders and contractors.
• Willingness to develop a career at SHW with a view to taking on further responsibilities and promotion in the future.
• Able to visit sites to meet clients and tenants is essential.
• Working knowledge of Qube is preferred.

SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment.

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