At a Glance
- Tasks: Coordinate client audits and manage auditor schedules for seamless support.
- Company: Join NQA, a global leader in certification and training services.
- Benefits: Competitive salary, generous annual leave, enhanced family leave, and life assurance.
- Other info: Opportunities for personal development and a commitment to inclusivity.
- Why this job: Be a key contact for clients and make a real impact in a dynamic environment.
- Qualifications: Strong admin skills, customer service experience, and ability to work under pressure.
The predicted salary is between 30000 - 40000 £ per year.
NQA is seeking a Client Scheduler to join their team on an initial 3 month fixed-term contract. In this role, you’ll be a main point of contact for clients, coordinating annual audits and managing auditor schedules. You’ll be responsible for ensuring audits are planned efficiently, auditor resources are utilised effectively across multiple schemes and sectors, and clients receive seamless support. This is an office-based role, located in Dunstable.
Overview:
- Coordinate and schedule annual client audits to ensure timely delivery of the audit programme
- Manage assessor diaries and allocate resources effectively across multiple schemes and sectors
- Support the development and maintenance of annual audit schedules and resource plans
- Use smart scheduling practices to optimise assessor utilisation and reduce unnecessary travel
- Act as a key point of contact for clients, responding to enquiries and maintaining strong relationships
- Maintain accurate records and ensure all scheduling information is updated within the certification database
- Monitor audit progress, identify potential scheduling issues, and take proactive action to minimise risks
- Prepare routine reports and support continuous improvement of scheduling processes
- Contribute to the achievement of key performance indicators (e.g. assessor utilisation, client turnaround times, customer satisfaction, reduced cancellations, and certificate compliance)
Responsibilities:
- Excellent administrative and organisational skills, with the ability to prioritise workload
- Experience working in a customer service environment
- Excellent communication skills, and the ability to build relationships with customers and colleagues
- Ability to work as part of a team or on own initiative with minimum supervision
- Ability to work under pressure to meet deadlines
- Experience using Microsoft Office packages
- Previous experience in an administration, coordinator, or similar role is desirable
- Technical knowledge and understanding of the certification process is desirable
Qualifications:
- Competitive Salary – salary details on request
- 35 hours per week – Monday to Friday, office-based role
- Generous Annual Leave – Starting at 25 days plus Bank Holidays (pro-rated for fixed-term contract), increased entitlement with length of service
- Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 3 weeks full pay for paternity leave
- Enhanced Pension Contributions
- Life Assurance – 4x your annual salary
- Cycle Loan Scheme
- Electric Power Point Loan
- Free eye tests and contribution towards glasses
- Welcome Pack – Filled with company-branded goodies to kickstart your journey with us
At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.
As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.
Client Scheduler (3 month contract) in Dunstable employer: SHV Investments Ltd.
NQA is an excellent employer, offering a supportive and inclusive work culture in Dunstable, where employees are encouraged to grow and develop their skills. With competitive salaries, generous annual leave, and enhanced family leave policies, NQA prioritises employee well-being while fostering a dynamic environment that values ambition and reliability. As part of the Kiwa group, employees benefit from being part of a global leader in the TIC sector, ensuring meaningful contributions to sustainability and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Client Scheduler (3 month contract) in Dunstable
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SHV Investments Ltd..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SHV Investments Ltd.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Scheduler (3 month contract) in Dunstable
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SHV Investments Ltd..
How to prepare for a job interview at SHV Investments Ltd.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SHV Investments Ltd.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SHV Investments Ltd. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
