At a Glance
- Tasks: Be the friendly voice for customers, guiding them from enquiry to appointment booking.
- Company: Join ShuttersUp, a supportive team known for exceptional customer service.
- Benefits: Enjoy 22 days holiday, health support, bonuses, and a uniform provided.
- Other info: Work in a collaborative environment with opportunities for personal growth.
- Why this job: Make a real difference by delivering amazing service and helping customers feel valued.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 25000 - 30000 £ per year.
Be the first voice our customers hear and help us deliver the UK’s most loved service. We’re looking for someone warm, organised, and customer-focused to join our support team. You’ll play a vital role in guiding new enquiries through to appointment bookings, while ensuring every interaction reflects the care and quality we’re known for. This is a full-time, employed position. Includes 1 Saturday / month on rota.
What you can expect:
- You’ll be the welcoming voice of ShuttersUp – speaking with customers over the phone and via email.
- You’ll manage all new customer enquiries, helping convert qualified leads into booked appointments for our design consultants.
- You’ll carefully brief our sales consultants, so they arrive fully prepared with everything they need to delight the customer.
- You’ll complete high-quality sales follow-ups, ensuring no opportunity is missed and our pipeline remains healthy – this is the key component of the role.
- You’ll support post‑sale activity too – including appointment bookings and customer updates – ensuring smooth handovers across teams.
- You’ll feel part of a friendly and supportive environment where doing the right thing for the customer always comes first.
Why work for us:
- 22 days holiday (plus your birthday off)
- 1 additional day’s holiday per year after 3 years
- Uniform provided
- Health and wellbeing support programme
- Bonuses for achieving individual targets
- A collaborative and genuinely welcoming culture
About you:
- You love helping people, and go above and beyond to deliver amazing service.
- You’re confident, polite, and professional – whether on the phone or over email.
- You’re organised, detail‑focused, and great at managing your time.
- You’re a team player with a flexible, solution‑focused approach.
- You’re motivated by quality – every lead followed up, every diary managed efficiently, every message logged properly.
- You have experience in a customer service role (ideally in a fast‑paced or sales‑led environment).
All roles at ShuttersUp require a DBS check. As part of onboarding, every team member spends time understanding our in‑home consultation and installation process, where trust and customer care are essential.
Sales Support in West Wickham employer: ShuttersUp Ltd
At ShuttersUp, we pride ourselves on being a supportive and customer-centric employer, where every team member plays a crucial role in delivering exceptional service. Our collaborative culture fosters personal growth and development, with opportunities for bonuses and additional holiday benefits that reflect our commitment to employee well-being. Join us in a friendly environment where your contributions are valued, and help us continue to be the UK's most loved service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support in West Wickham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ShuttersUp Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ShuttersUp Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support in West Wickham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ShuttersUp Ltd:Your cover letter is your chance to shine! Tell us why you want to work at ShuttersUp Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ShuttersUp Ltd!
How to prepare for a job interview at ShuttersUp Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
