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- Tasks: Support channel partners with order management and customer inquiries in a dynamic environment.
- Company: Join Shure, a leading audio brand known for quality and innovation.
- Benefits: Flexible work arrangements, inclusive culture, and opportunities for growth.
- Why this job: Make a real impact by delivering trusted support to customers and partners.
- Qualifications: Customer service experience, strong communication skills, and a collaborative mindset.
- Other info: Hybrid role with a minimum of 3 days in the office, great team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Shure UK are looking for a reliable and customer focused Channel Support Representative to join our team. This role plays an important part in supporting our channel partners including sales managers, distribution centres, resellers and end customers. You will help ensure smooth order processing, clear communication and consistent service throughout the pre and post sales journey. You will bring strong communication skills, a collaborative approach and the ability to stay organised while managing a variety of requests from both partners and internal teams. If you are ready to contribute to a team that delivers trusted support across our channel network, we want to hear from you. This is a hybrid role, minimum 3x per week in our office in Waltham Abbey, Essex.
Responsibilities
- Sales Order Management: Take, edit, and expedite sales orders and loan requests, ensuring accurate and timely fulfilment.
- Order and Loan Status: Check the status and product availability for orders and loans, and update customers accordingly.
- Adaptability and Problem Solving: Ability to handle curveball situations and last-minute urgent requests. This includes visiting the warehouse and collaborating across multiple departments to think outside the box and achieve solutions for sometimes unexpected challenges.
- Return Processing: Create and process return authorizations while maintaining strict adherence to company policies.
- Invoice Adjustments: Process requests for invoice adjustments promptly and accurately.
- Product Inquiries: Field entry-level product-related inquiries and provide relevant information to customers.
- Customer Contact: Maintain direct contact with customers before and after order and loan fulfilment to ensure satisfaction and address any issues.
- Customer Relations: Support the sales team by developing and maintaining positive relationships with clients and customers, which can significantly impact product revenue.
- Inter-Departmental Collaboration: Work closely with various departments to meet sales goals and ensure smooth operations.
- Problem Resolution: Work with end-users, resellers, and distributors to receive accurate accounts of equipment failures and provide detailed reports to management.
- Post-Sale Support: Respond to customer inquiries about return approvals, status, delivery, and other post-sale issues, resolving scheduling, shipping, and invoicing problems.
- Request Management: Expedite customer requests and act as the primary point person for other support functions.
- Coordination: Coordinate with other departments regarding order status, shipping dates, prices, product availability, and back orders.
- Additional Duties: Perform other duties as assigned to support the team and company objectives, offerings and sales processes.
Requirements
- Experience in a customer service or support environment.
- A quick learner who can take on new tasks with general guidance.
- Strong verbal and written communication skills.
- Confident with Microsoft suite, SAP experience is a plus.
- A practical problem solver with a positive approach.
- A team player who enjoys working collaboratively.
Channel Support Representative in Epping employer: Shure UK
Contact Detail:
Shure UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Support Representative in Epping
✨Tip Number 1
Get to know the company inside out! Research Shure UK, their products, and their values. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting customers and partners, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled unexpected challenges. This will demonstrate your adaptability and readiness for the curveballs that come with the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Shure team. Let’s make it happen!
We think you need these skills to ace Channel Support Representative in Epping
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and support. We want to see how your skills align with the role of Channel Support Representative, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your verbal and written skills. Keep it clear, concise, and professional – we love a well-structured application that reflects your ability to communicate effectively.
Highlight Problem-Solving Abilities: We’re looking for practical problem solvers! Share examples from your past experiences where you’ve successfully navigated challenges or adapted to unexpected situations. This will show us you can handle the curveballs that come with the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our unique culture and values.
How to prepare for a job interview at Shure UK
✨Know Your Stuff
Before the interview, make sure you understand Shure's products and services. Familiarise yourself with their audio equipment and how they support channel partners. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As a Channel Support Representative, strong communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Be ready to demonstrate your ability to convey information clearly and concisely.
✨Be Ready for Curveballs
Expect the unexpected! Think of scenarios where you had to adapt quickly or solve problems on the spot. Share these experiences during the interview to highlight your adaptability and problem-solving skills, which are crucial for this role.
✨Emphasise Teamwork
Collaboration is essential at Shure. Prepare to discuss times when you've worked successfully in a team. Highlight how you contributed to achieving common goals and how you maintain positive relationships with colleagues and clients alike.
