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For Companies At a Glance
- Tasks: Engage with users, provide support, and gather feedback to enhance their experience.
- Company: Join Shuggr, a vibrant online network empowering the gay and trans community.
- Benefits: Work remotely, flexible hours, and be part of a growing start-up team.
- Why this job: Make a real difference by supporting a diverse community and fostering user satisfaction.
- Qualifications: Fluent in English, with Arabic or Turkish skills; strong communication and problem-solving abilities.
- Other info: Commit to at least 20 hours per week and embrace a culture of inclusivity.
Shuggr (Ψ³ΩΨ±) is an online social network to empower the gay and trans community. We are connecting hundreds of thousands of users every day.
As a Customer Success Agent, you will be the first point of contact for our users with a positive and success-driven mindset. Your role is crucial in ensuring an excellent customer experience and fostering long-term user satisfaction.
Your role
- Engage with users via email and social media channels, providing prompt and helpful support.
- Assist users with account-related inquiries, troubleshooting, and general questions.
- Represent our company with a user-focused, positive, solution-oriented approach.
- Gather user feedback and share insights with the team to improve our services.
- Maintain a high standard of customer satisfaction through timely and effective communication.
Your profile
- Proficiency in English language at CEFR level C1 or higher.
- Proficiency in Arabic and Turkish language at CEFR level B1 or higher.
- Strong communication and problem-solving skills, with a customer-first mindset.
- Ability to remain professional, empathetic, and patient in all interactions.
- Comfortable handling inquiries with an unbiased and objective approach.
- Resilient to review content that may be unexpected, sensitive, intense or challenging.
- Responsible and driven by curiosity to learn, discover and grow.
- Passion for building a product that connects and inspires people.
- Interest in empowering the gay and transgender community.
- Commit to at least 20 hours per week.
You don\βt need to be an expert in all of these things, but you should be able to have informed conversations and know how to research what you don\βt know.
Your benefits
- You become part of a globally distributed team and can work from anywhere
- Flexible work hours to easily pursue your other ambitions and life projects
- We are a start-up with various new role opportunities emerging as we grow
If you know anyone who could be interested in this role, please forward this job ad. If you think you can contribute to our success in another way, feel free to write us.
We\βre committed to an inclusive and diverse work environment. We welcome applicants of any gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, race and mental profile.
Important: Your application must be submitted via the Shuggr Job Portal. Applications submitted via other sources will not be considered.
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Customer Success Agent (Freelancer, Remote) employer: Shuggr Ltd
Contact Detail:
Shuggr Ltd Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Customer Success Agent (Freelancer, Remote)
β¨Tip Number 1
Get to know the company inside out! Before your interview, spend some time exploring Shuggr's mission and values. This will help you connect with the team and show that you're genuinely interested in empowering the community.
β¨Tip Number 2
Practice your communication skills! As a Customer Success Agent, you'll need to engage with users effectively. Try role-playing common customer scenarios with a friend to boost your confidence and refine your problem-solving approach.
β¨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled challenging customer interactions in the past. Highlighting your ability to remain patient and professional will make you stand out as a candidate.
β¨Tip Number 4
Don't forget to apply through our website! It's super important to submit your application via the Shuggr Job Portal. This way, we can ensure your application gets the attention it deserves and you won't miss out on this fantastic opportunity.
We think you need these skills to ace Customer Success Agent (Freelancer, Remote)
Some tips for your application π«‘
Show Your Passion: When writing your application, let your passion for empowering the gay and trans community shine through. We want to see how you connect with our mission and values, so donβt hold back!
Tailor Your Message: Make sure to customise your application for the Customer Success Agent role. Highlight your relevant skills and experiences that align with what weβre looking for, especially your communication and problem-solving abilities.
Be Professional Yet Approachable: While we love a friendly vibe, itβs important to maintain professionalism in your written application. Use clear language and a positive tone to reflect the user-focused approach we value at Shuggr.
Apply Through Our Portal: Remember, your application needs to be submitted via the Shuggr Job Portal. We wonβt consider applications from other sources, so make sure you follow this step to get your foot in the door!
How to prepare for a job interview at Shuggr Ltd
β¨Know Your Stuff
Before the interview, make sure you understand Shuggr's mission and values. Familiarise yourself with their platform and the community they serve. This will help you demonstrate your passion for empowering the gay and trans community during the conversation.
β¨Show Off Your Communication Skills
As a Customer Success Agent, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully resolved customer issues in the past, showcasing your problem-solving skills.
β¨Be Empathetic and Professional
During the interview, convey your ability to remain patient and empathetic, especially when discussing sensitive topics. Share experiences where you've handled challenging situations with care, as this will highlight your suitability for the role.
β¨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and user feedback processes. This shows your genuine interest in the role and helps you assess if Shuggr is the right fit for you. Plus, it demonstrates your curiosity and commitment to learning.
