Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help manage day-to-day operations of our growing transport service.
- Company: Join Shropshire Council's Passenger Transport Group and make a difference in public transport.
- Benefits: Enjoy a supportive work environment with flexible hours on a rota basis.
- Why this job: Be part of a friendly team delivering outstanding customer service to the community.
- Qualifications: Experience in dispatching drivers and vehicles is essential; CPC training and PCV licenses required.
- Other info: Contact us for more info or apply online to showcase your skills!
The predicted salary is between 24000 - 36000 £ per year.
Shropshire Council’s Passenger Transport Group is looking for two Demand Responsive Transport (DRT) Dispatcher’s to assist in the delivery of public transport for customers across Shropshire.
The service launched in December 2023 and continues to grow, we are looking for experienced dispatchers to assist the day-to-day operations of running our demand responsive transport service. Providing relief driving duties as and when required, you will be expected to deliver safe and efficient transport for customers.
We are looking for someone who can deliver outstanding customer service, who is polite, friendly, helpful and supportive to all passengers and members of the public. You must have experience of dispatching drivers and vehicles in a similar role.
Knowledge of vehicle checks, and legal requirements is essential, including CPC training and PCV licenses. The role is 37 hours a week on a rota basis. The service operates Monday to Saturday, 7am to 7pm.
We would love to get to know you more so please give us a call if you would like to discuss this role or our team. You can email us at leonie.jones-thomas@Shropshire.gov.uk When you are ready to apply, you will need to complete the online application form detailing what you can bring to the role which is outlined within the job description and how you meet the job requirements within the person specification. We look forward to hearing from you!, Contact details: resourcing@shropshire.gov.u
Company info
Website
https://www.shropshire.gov.uk/
Telephone
01743 252780
Location
Human Resources & Development
Shirehall
Abbey Foregate
Shrewsbury
Shropshire
SY2 6ND
United Kingdom
Demand Responsive Transport (DRT) Dispatcher's employer: Shropshire
Contact Detail:
Shropshire Recruiting Team
+441743252780
resourcing@shropshire.gov.u
StudySmarter Expert Advice 🤫
We think this is how you could land Demand Responsive Transport (DRT) Dispatcher's
✨Tip Number 1
Familiarize yourself with the specific routes and areas covered by the Demand Responsive Transport service in Shropshire. Understanding the local geography will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience you have in dispatching drivers and vehicles, especially in a public transport setting. Be ready to share specific examples of how you managed operations effectively.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of scenarios where you provided outstanding support to passengers and how you handled any challenges that arose.
✨Tip Number 4
Make sure you are up-to-date with the legal requirements and vehicle checks relevant to the role. Being knowledgeable about CPC training and PCV licenses will show your commitment to safety and compliance.
We think you need these skills to ace Demand Responsive Transport (DRT) Dispatcher's
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Demand Responsive Transport (DRT) Dispatcher's position. Understand the key responsibilities and requirements, such as experience in dispatching drivers and vehicles, knowledge of vehicle checks, and legal requirements.
Tailor Your Application: When filling out the online application form, specifically address how your experience aligns with the job requirements outlined in the person specification. Highlight your customer service skills and any relevant dispatching experience.
Showcase Relevant Experience: In your application, provide examples of your previous work in similar roles. Mention any specific achievements or situations where you successfully managed dispatch operations or provided excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which is crucial for a role that involves public transport.
How to prepare for a job interview at Shropshire
✨Showcase Your Dispatching Experience
Make sure to highlight your previous experience in dispatching drivers and vehicles. Be prepared to discuss specific scenarios where you successfully managed operations, resolved issues, or improved service efficiency.
✨Emphasize Customer Service Skills
Since outstanding customer service is a key requirement, share examples of how you've provided excellent support to passengers in the past. Demonstrating your polite, friendly, and helpful nature will resonate well with the interviewers.
✨Demonstrate Knowledge of Legal Requirements
Familiarize yourself with vehicle checks, legal requirements, and relevant certifications like CPC training and PCV licenses. Be ready to discuss how you ensure compliance in your previous roles.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the DRT service and its operations. This not only demonstrates your enthusiasm but also helps you understand if the role aligns with your career goals.
