At a Glance
- Tasks: Help customers with enquiries via phone, email, and face-to-face interactions.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy flexible hours, competitive salary, generous holiday, and ongoing training.
- Other info: Be part of a supportive team committed to diversity and inclusion.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Good literacy and numeracy skills, experience with CRM systems, and a friendly telephone manner.
The predicted salary is between 12 - 15 £ per hour.
If you're passionate about helping people and looking for a role where every interaction has a meaningful impact, joining our Customer Support team could be the perfect next step for you. As a Part-Time Customer Support Adviser (21 hours per week), you'll be the first point of contact for our customers, delivering exceptional service across phone, email and face-to-face interactions.
This role is varied and rewarding - from scheduling repairs and managing service requests through our CRM system to providing reception cover and assisting with administrative tasks. You'll play a key part in achieving first-time fixes, maintaining high customer satisfaction, and supporting the wider team to meet KPIs.
If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a real difference to our customers and community, this is the role for you.
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Support occasional out-of-hours or weekend cover in exceptional circumstances (e.g. severe weather), in line with business needs and agreed arrangements.
We're looking for someone who shares our values and is committed to delivering outstanding customer experiences:
- Accountability - You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Proven experience of a CRM management system.
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places. You'll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
At Selwood, we strive to respect the diversity of our staff. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
Weekend Customer Care Assistant- Flexible Hours in Trowbridge employer: Shropshire Towns and Rural Housing
At Selwood Housing, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in our community. Our close-knit team fosters a supportive work culture where collaboration and personal growth are encouraged, alongside competitive salaries, generous holiday entitlements, and flexible working opportunities. Join us in our mission to provide safe and affordable homes while enjoying ongoing training and a commitment to diversity and inclusion.
Contact Details:
Shropshire Towns and Rural Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Care Assistant- Flexible Hours in Trowbridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Shropshire Towns and Rural Housing and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Shropshire Towns and Rural Housing and let us see your personality shine through!
We think you need these skills to ace Weekend Customer Care Assistant- Flexible Hours in Trowbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Shropshire Towns and Rural Housing.
Get Familiar with Our Brand:Before applying, take some time to learn about Shropshire Towns and Rural Housing and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Shropshire Towns and Rural Housing.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Shropshire Towns and Rural Housing will surely appreciate.
