Operations administrator (Fixed term contract, up to 16 months) in Trowbridge

Behind every great team is exceptional operational support, and that's where you come in. We're looking for a proactive and highly organised Operations administrator to be at the heart of our property services operation. You'll play a critical role in keeping everything running smoothly - supporting operational teams, coordinating programmes, and ensuring customers receive a seamless, high-quality service.

If you thrive in a fast-paced environment, enjoy managing multiple priorities, and take pride in getting the detail right, this is your opportunity to make a real impact.

About the role: As an Operations administrator, you'll be at the heart of day-to-day operations - bringing teams, systems, and processes together to keep services running smoothly. From raising work orders and scheduling appointments to maintaining accurate records and supporting compliance programmes, you'll help ensure that everything runs on time, every time.

What we're looking for:

• Customer Driven: You understand how your work supports customers and frontline services - ensuring appointments, communication, and processes run smoothly to deliver a positive customer experience.
• Accountability: You take ownership - managing priorities with accuracy and delivering work correctly and on time.
• Develop & Learn: You're committed to continuous improvement, open to learning new systems and processes, and always looking for ways to work more efficiently and strengthen service delivery.
• Champion Communication: You communicate clearly and professionally, ensuring information is accurate, timely, and easy to understand.

You’ll bring:

• GCSEs (or equivalent) in English and Maths at grade C or above.
• Proven experience in an administrative role within a busy, fast-paced environment.
• Strong organisational skills with the ability to prioritise and manage multiple tasks effectively.
• Excellent attention to detail and a commitment to maintaining accurate data and records.
• Confidence using IT systems, including Microsoft Office (Outlook, Excel, Word).
• Experience working in a customer-focused environment, handling queries professionally.
• Clear written and verbal communication skills, with the ability to liaise with a range of stakeholders.
• A commitment to Equality and Diversity.

For further information on the role, please review the job description attached to the advert.

Pre-employment requirements: The successful candidate will be required to complete Right to Work checks.

Why join Selwood Housing? At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places. You'll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

Some of our benefits include:

• Competitive salary
• Generous holiday entitlement
• Life assurance
• Flexible working opportunities
• Competitive pension
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters.

Ready to make a difference? Ready to take ownership and keep operations running smoothly? Apply today and make an impact.

Our Commitment to Diversity & Inclusion: At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone. We may close this vacancy early depending on application volumes, so we encourage early applications.