At a Glance
- Tasks: Lead and inspire teams to deliver top-notch customer service and efficient repairs.
- Company: Selwood Housing, dedicated to improving community living standards.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Join a dynamic team focused on continuous improvement and community impact.
- Why this job: Make a real difference in people's lives while enhancing your leadership skills.
- Qualifications: Proven leadership experience and a passion for customer service excellence.
The predicted salary is between 60750 - 74250 £ per year.
Selwood Housing is seeking a proactive Head of Operations Services on a fixed-term contract (FTC) up to 12 months to lead our repairs, customer services and complaints teams from our Trowbridge base. You will work with the Group Operations Director to drive performance, improve productivity and deliver exceptional customer outcomes across around 24,000 repairs per year.
You’ll motivate high-performing teams, hold contractors to account, use data to steer continuous improvement and shape how we operate.
Head of Operations Services (12-Month FTC) - CX Lead in Trowbridge employer: Shropshire Towns and Rural Housing
Selwood Housing is an excellent employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, this apprenticeship in Melksham provides a unique chance to build a rewarding career in the electrical trade while contributing to the community's future. Join us to power your future and make a meaningful impact in the lives of local people.
Contact Details:
Shropshire Towns and Rural Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations Services (12-Month FTC) - CX Lead in Trowbridge
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Shropshire Towns and Rural Housing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Shropshire Towns and Rural Housing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Head of Operations Services (12-Month FTC) - CX Lead in Trowbridge
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Shropshire Towns and Rural Housing.
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Shropshire Towns and Rural Housing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Shropshire Towns and Rural Housing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
