At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries via phone, email, and in-person.
- Company: Shropshire Towns and Rural Housing, a supportive team making a real difference.
- Benefits: Flexible hours, part-time role, and the chance to impact customer experiences.
- Other info: Opportunity to grow in a meaningful role with a positive impact.
- Why this job: Join a dedicated team and enhance your skills while helping others.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
Shropshire Towns and Rural Housing in Trowbridge is seeking a part-time Customer Support Adviser to deliver exceptional customer service and ensure every enquiry is addressed efficiently. You will manage service requests via phone, email, and in-person, utilizing CRM tools to ensure high service standards and effective problem resolution. Join a supportive team dedicated to making a real difference in everyday customer experiences.
Customer Support Advisor (Part-Time) – Flexible & Impactful in Trowbridge employer: Shropshire Towns and Rural Housing
Shropshire Towns and Rural Housing offers a rewarding opportunity for a part-time Customer Support Advisor in Trowbridge, where you will be part of a dedicated team committed to enhancing customer experiences. With a strong focus on employee growth and a supportive work culture, the company provides flexible working arrangements and the chance to make a meaningful impact in the community. Join us to develop your skills in a role that values your contributions and prioritises customer satisfaction.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (Part-Time) – Flexible & Impactful in Trowbridge
✨Tip Number 1
Make sure you know the company inside out! Research Shropshire Towns and Rural Housing, their values, and what they stand for. This will help you tailor your approach and show them you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll be dealing with enquiries via phone, email, and face-to-face. Role-play with a friend or family member to get comfortable with different scenarios and responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate how you can handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our supportive team at Shropshire Towns and Rural Housing.
We think you need these skills to ace Customer Support Advisor (Part-Time) – Flexible & Impactful in Trowbridge
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled enquiries and resolved issues effectively, as this is key for the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application:Make sure to customise your application for this specific role. Mention how your skills align with delivering exceptional customer service and how you can contribute to our supportive team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this impactful position!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went above and beyond for a customer.
✨Familiarise Yourself with CRM Tools
Since the role involves using CRM tools, it’s a good idea to research common systems used in customer support. If you have experience with any, be prepared to share how you used them to enhance customer interactions.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, showing that you value their input and are keen to engage.
✨Show Your Passion for Helping Others
This role is all about making a difference in customer experiences. Share your motivation for wanting to help others and how you believe exceptional customer service can impact lives. Let your enthusiasm shine through!
