At a Glance
- Tasks: Support customers by providing solutions and guidance across various enquiries.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Be part of a supportive team that values inclusivity and personal growth.
- Why this job: Make a positive impact every day by helping people and solving problems.
- Qualifications: Good literacy and numeracy skills, excellent communication, and customer service experience.
The predicted salary is between 9.9 - 12.1 £ per hour.
Because every customer deserves to feel heard.
We're looking for a Customer Support Adviser who is passionate about helping customers and making every interaction count.
From the moment a customer reaches out, you'll be there to listen, support and guide them towards the right solution.
About the role As a part-time Customer Support Advisor, you'll be the first point of contact for our customers, providing support and solutions across a wide range of enquiries.
From arranging repairs and answering questions to welcoming visitors at reception, you'll play a key role in delivering an excellent customer experience.
Working as part of a busy and supportive team, you'll support customers through a variety of channels, take ownership of enquiries and strive to achieve first-contact resolution wherever possible.
This is a varied role that's perfect for someone who enjoys helping people, solving problems and making a positive difference every day.
What we're looking for: We're looking for a customer-focused individual who shares our values and is passionate about delivering outstanding service and positive outcomes for our customers.
Customer Driven You genuinely care about helping people and take pride in delivering a great customer experience.
You listen, understand customers' needs and work proactively to find solutions.
Accountability You take ownership of enquiries, following them through to resolution wherever possible.
You're organised, reliable and committed to delivering a high standard of service.
Develop & Learn You're keen to learn, grow and continuously improve.
You embrace feedback, develop your knowledge and adapt to new processes, systems and ways of working.
Champion Communication You communicate with confidence, empathy and professionalism.
Whether speaking to customers, colleagues or partners, you build positive relationships and ensure people feel informed, valued and heard.
You'll bring: * A good standard of literacy and numeracy (minimum Grade 4/C in English and Maths or equivalent). * An excellent telephone manner and strong communication skills. * Experience delivering excellent service in a customer-focused environment. * Experience using CRM systems and maintaining accurate customer records. * A proactive approach to problem-solving and helping customers. * A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.
For further information on the role, please review the job description attached to the advert.
Pre employment requirements The successful candidate will be required to complete Right to Work checks.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home.
As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing.
With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
You'll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
Some of our benefits include: * Competitive salary * Generous holiday entitlement * Life assurance * Flexible working opportunities * Competitive pension * Cycle to work scheme * Ongoing training and development * A supportive team environment where your contribution really matters.
Make every conversation count If you're passionate about helping people and delivering exceptional customer service, we'd love to hear from you!
Our Commitment to Diversity & Inclusion At Selwood, we strive to respect the diversity of our staff.
We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply.
We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.
We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
We reserve the right to close this vacancy early should sufficient applications be received, so we encourage you to apply as soon as possible.
Pando Logic.
Keywords: Customer Service Representative, Location: Trowbridge, ENG - BA14 7EE
Customer support adviser (Permanent, 22 hours per week) in Trowbridge employer: Shropshire Towns and Rural Housing
Selwood Housing is an excellent employer that prioritises the growth and development of its employees, offering a supportive team environment where collaboration and knowledge sharing are key. With a commitment to inclusivity and a range of benefits including competitive salaries, flexible working opportunities, and ongoing training, this apprenticeship in Melksham provides a unique chance to build a rewarding career in the electrical trade while contributing to the community's future. Join us to power your future and make a meaningful impact in the lives of local people.
Contact Details:
Shropshire Towns and Rural Housing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Permanent, 22 hours per week) in Trowbridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Shropshire Towns and Rural Housing and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Shropshire Towns and Rural Housing and let us see your personality shine through!
We think you need these skills to ace Customer support adviser (Permanent, 22 hours per week) in Trowbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Shropshire Towns and Rural Housing.
Get Familiar with Our Brand:Before applying, take some time to learn about Shropshire Towns and Rural Housing and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Shropshire Towns and Rural Housing.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Shropshire Towns and Rural Housing will surely appreciate.
