At a Glance
- Tasks: Provide exceptional customer service via phone, email, and face-to-face interactions.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Competitive salary, generous holiday, flexible working, and ongoing training.
- Other info: Supportive team environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Good literacy and numeracy skills, customer service experience, and CRM knowledge.
The predicted salary is between 12 - 15 € per hour.
We place customers at the heart of every interaction. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
What you'll do:
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic payment processing.
- Be prepared to support occasional out-of-hours or weekend cover in exceptional circumstances (e.g. severe weather), in line with business needs and agreed arrangements.
What we're looking for:
We're looking for someone who shares our values and is committed to delivering outstanding customer experiences:
- Customer Driven - You put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.
- Accountability - You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Develop & Learn - You're eager to grow your knowledge of our processes and systems, embracing every opportunity to improve and contribute to team success.
- Champion Communication - You communicate clearly and confidently with customers and colleagues, making complex information simple and accessible while maintaining a friendly, professional tone.
You will bring:
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Previous experience in a customer-focused environment.
- Proven experience of a CRM management system.
- Demonstrable ability to plan and prioritise your own workload.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
Some of our benefits include:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to make every interaction count? Apply today and join a team that values your skills and puts our customers first!
Our commitment to Diversity and Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone. We may close this vacancy early depending on application volumes, so we encourage early applications.
Customer support adviser (Part time 23.5 hours per week) in Trowbridge employer: Shropshire Towns and Rural Housing
At Selwood Housing, we pride ourselves on being an exceptional employer that places a strong emphasis on customer service and employee development. Our part-time Customer Support Adviser role offers a supportive team environment, competitive benefits, and flexible working opportunities, all while contributing to our mission of providing safe and affordable homes in the Southwest. Join us to make a meaningful impact in our community and grow your career in a company that values diversity and inclusion.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Part time 23.5 hours per week) in Trowbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Selwood Housing. Understand their mission and values, especially how they prioritise customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Adviser, you'll need to communicate clearly and confidently. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling enquiries and providing solutions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle enquiries efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Selwood Housing. Good luck!
We think you need these skills to ace Customer support adviser (Part time 23.5 hours per week) in Trowbridge
Some tips for your application 🫡
Show Your Customer-Centric Side:Make sure to highlight your passion for customer service in your application. We want to see how you put customers at the heart of everything you do, so share examples of how you've made a difference in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without any fluff.
Tailor Your Application:Take a moment to customise your application for this role. Mention specific experiences that relate to the duties listed in the job description, like handling enquiries or using CRM systems, to show us you're the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know the Company Inside Out
Before your interview, take some time to research Selwood Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your commitment to putting customers at the heart of everything you do.
✨Practice Active Listening
During the interview, make sure to listen closely to the questions being asked. This is crucial for a Customer Support Adviser role. Respond thoughtfully and ensure you address the question directly, showing that you can communicate clearly and confidently.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare for questions that test your problem-solving skills and ability to manage service requests. Think about how you would ensure first-contact resolution and keep customers informed throughout the process.
