Customer support adviser (Full time, up to 12 months) in Trowbridge

Bring your customer service experience - and take it to the next level. Step into a role where you don't just respond - you resolve. Where you don't just support - you make a difference.

We're looking for a Customer Support Adviser who thrives under pressure, enjoys thinking on their feet, and is driven to deliver outstanding service at every touchpoint.

About the role

As a Customer Support Adviser (Full time, FTC), you'll be the first point of contact for customers, delivering a professional, efficient service across phone, email, and face-to-face channels - including providing front-of-house reception support when required. In this fast-paced role, you'll handle a wide range of enquiries, take ownership of issues, and work towards a first-time resolution wherever possible. Alongside customer interaction, you'll accurately record information, manage admin tasks, and collaborate with colleagues to achieve the best outcomes. This is a varied role where your ability to stay organised, think on your feet, and provide great service will make a real difference every day.

What we're looking for:

• Customer Driven: You put customers at the heart of everything you do - understanding their needs, managing expectations, and working to deliver the best possible outcomes first time.
• Accountability: You take ownership of enquiries from start to finish, ensuring they are handled efficiently, accurately recorded, and resolved in line with targets and service standards.
• Develop & Learn: You're keen to build your knowledge, stay up to date with processes and systems, and continuously look for ways to improve how you work and the service you provide.
• Champion Communication: You communicate clearly and confidently across channels, adapting your approach to different situations and ensuring customers feel listened to, supported, and informed.

You'll bring:

• Good standard of literacy and numeracy (e.g. GCSE grade C/4 or equivalent).
• Experience using Microsoft Office, in particular Word and Excel.
• Experience of working in a customer service environment.
• Proven experience of a CRM management system.
• Ability to stay calm under pressure and prioritise a busy workload.
• A commitment to Equality and Diversity.

Pre-employment requirements

The successful candidate will be required to complete Right to Work checks.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places. You'll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

Some of our benefits include:

• Competitive salary
• Generous holiday entitlement
• Life assurance
• Flexible working opportunities
• Competitive pension
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters.

Ready to apply? If you're ready to bring your customer service experience into a role where you can make a real impact every day, we'd love to hear from you!

Our Commitment to Diversity & Inclusion

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone. We may close this vacancy early depending on application volumes, so we encourage early applications.