At a Glance
- Tasks: Help customers by answering queries and providing solutions via phone, email, and face-to-face.
- Company: Join a supportive team dedicated to making a difference in customer service.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 12 - 15 £ per hour.
Behind every call or email is a customer who needs to be heard - and we're here to listen and deliver solutions. If you're passionate about helping people and looking for a role where every interaction has a meaningful impact, joining our Customer Support team could be the perfect next step for you.
As a Part-Time Customer Support Adviser (21 hours per week), you'll be the first point of contact for our customers, delivering exceptional service across phone, email and face-to-face interactions.
About the Role
As a Part-Time Customer Support Adviser (21 hours per week), you'll be the first point of contact for our customers, ensuring every interaction is handled with care and professionalism. You'll respond to enquiries via phone and email, working within set policies and procedures to deliver timely, accurate solutions. This role is varied and rewarding - from scheduling repairs and managing service requests through our CRM system to providing reception cover and assisting with administrative tasks. You'll play a key part in achieving first-time fixes, maintaining high customer satisfaction, and supporting the wider team to meet KPIs. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a real difference to our customers and community, this is the role for you.
What you'll do:
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic tasks related to it.
Customer support adviser (21 hours per week) (Trowbridge) employer: Shropshire Towns and Rural Housing
As a part-time Customer Support Adviser in Trowbridge, you'll join a supportive and dynamic team dedicated to making a positive impact on our customers' lives. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to enhance your skills. With flexible working hours and a commitment to work-life balance, we ensure that every team member feels valued and empowered to contribute meaningfully to our community.
Contact Details:
Shropshire Towns and Rural Housing Recruitment Team
