At a Glance
- Tasks: Support vulnerable residents in temporary accommodation and help them achieve independence.
- Company: Join STAR Housing, dedicated to creating a better future for our community.
- Benefits: Competitive salary, supportive environment, and training provided.
- Other info: Dynamic role with opportunities to grow and develop your skills.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Experience in housing management or support services is essential.
The predicted salary is between 28598 - 31022 € per year.
Make a real difference where it matters most. At STAR Housing, we're committed to creating a better future - and that means supporting some of our most vulnerable residents to live safely, independently, and successfully in their homes. As an Intensive Housing Management Officer, you'll be at the heart of that mission.
The role
This is a rewarding, hands-on role where you'll deliver a person-centred housing management service - supporting residents in temporary accommodation and independent living settings to sustain their tenancies and move towards independence.
What you'll be doing:
- Acting as the main point of contact for residents
- Managing tenancies, including sign-ups, reviews and early interventions
- Supporting residents with rent, benefits, and tenancy sustainment
- Carrying out property inspections and ensuring homes are safe and compliant
- Working with internal teams and partner agencies to provide joined-up support
- Supporting vulnerable customers, including those facing homelessness, domestic abuse or mental health challenges
What we're looking for:
- Experience in housing management, homelessness or supported housing
- Strong knowledge of tenancy and support needs
- A compassionate, resilient approach with the ability to build trust
- Excellent communication and organisational skills
- Ability to manage a varied caseload and work both independently and as part of a team
Why join STAR Housing?
- A supportive environment where you can make a genuine impact every day
- A role that combines housing, support and community outcomes
Please note this role involves working with vulnerable residents and may expose you to challenging situations - full support and training will be provided.
Apply now - Be part of a team that's helping people rebuild their lives and sustain their homes.
Intensive Housing Management Officer in Telford employer: Shropshire Towns and Rural Housing
At STAR Housing, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters personal and professional growth, providing extensive training and development opportunities for our staff. Located in Shrewsbury, you will be part of a passionate team committed to empowering vulnerable residents, ensuring that every day brings the chance to make a real difference in people's lives.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Intensive Housing Management Officer in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching STAR Housing and understanding their mission. Be ready to discuss how your experience aligns with their goals of supporting vulnerable residents. Show them you’re not just looking for any job, but that you genuinely want to make a difference.
✨Tip Number 3
Practice your communication skills! As an Intensive Housing Management Officer, you'll need to build trust with residents. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the STAR Housing team and making a real impact in the community.
We think you need these skills to ace Intensive Housing Management Officer in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management and support. We want to see how your skills align with the role of Intensive Housing Management Officer, so don’t hold back on showcasing your relevant experience!
Show Your Compassion:This role is all about supporting vulnerable residents, so let your empathy shine through in your application. Share examples of how you've helped others in challenging situations, as this will resonate with us at STAR Housing.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know Your Stuff
Make sure you brush up on housing management principles and the specific challenges faced by vulnerable residents. Familiarise yourself with STAR Housing's mission and values, as this will show your genuine interest in making a difference.
✨Show Your Compassion
In this role, empathy is key. Prepare examples from your past experiences where you've supported individuals facing tough situations. This will help demonstrate your compassionate approach and ability to build trust with residents.
✨Communication is Key
Practice articulating your thoughts clearly and confidently. You’ll need to communicate effectively with residents and partner agencies, so think about how you can showcase your excellent communication skills during the interview.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills. Think of scenarios where you had to manage a varied caseload or deal with challenging situations, and be ready to discuss how you handled them.
