At a Glance
- Tasks: Assist customers via phone, email, and face-to-face, resolving queries with care.
- Company: A customer-focused company dedicated to making a difference in people's lives.
- Benefits: Flexible part-time hours, competitive pay, and a supportive team environment.
- Other info: Permanent role with opportunities for growth and development.
- Why this job: Join us to make a real impact on customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 € per hour.
We place customers at the heart of every interaction - listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
What you'll do
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic tasks related to it.
Customer support adviser (Part time 23.5 hours per week) in Swindon employer: Shropshire Towns and Rural Housing
Join a company that prioritises customer satisfaction and fosters a supportive work environment, where your contributions as a Customer Support Adviser are valued. With flexible part-time hours, we offer a culture of collaboration and continuous learning, ensuring you have the tools and opportunities to grow in your role while making a meaningful impact on our customers' lives.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Part time 23.5 hours per week) in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Adviser, you'll need to listen and respond effectively. Try role-playing with a friend or family member to get comfortable with handling different types of customer enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues for customers. Be ready to share these during your interview to demonstrate how you can make a real difference in customers' lives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer support adviser (Part time 23.5 hours per week) in Swindon
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share specific examples of how you've made a difference in someone's day, as this aligns perfectly with our mission at StudySmarter.
Be Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to highlight your skills and experiences that relate directly to the role of Customer Support Adviser.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the job description. Mention how your previous experiences can help us maintain high service standards and provide solutions that matter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've delivered it in the past. This will show your passion for making a difference in customers' lives.
✨Familiarise Yourself with the Company
Take some time to research the company’s values and mission. Knowing how they place customers at the heart of every interaction will help you align your answers with their expectations and demonstrate that you're a great fit for their team.
✨Practice Common Scenarios
Think about common customer service scenarios and how you would handle them. Prepare to discuss how you would manage difficult customers or resolve complaints efficiently. This will showcase your problem-solving skills and ability to maintain professionalism under pressure.
✨Showcase Your Team Spirit
Since the role involves working collaboratively, be prepared to talk about your experience in team settings. Share examples of how you've worked with colleagues to achieve high service standards and ensure a positive customer experience. This will highlight your ability to contribute to a supportive work environment.
