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- Tasks: Lead and manage tenancy and neighbourhood services while ensuring compliance and driving performance.
- Company: Join STAR Housing, a supportive organisation focused on community improvement.
- Benefits: Enjoy a competitive salary, generous annual leave, and a local government pension scheme.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in housing management and strong leadership abilities required.
- Other info: Flexible working with opportunities for professional growth and community engagement.
The predicted salary is between 48000 - 67200 £ per year.
Permanent | 37 hours per week | Salary: £48,000
Based at Ptarmigan House, Shrewsbury (travel to STAR homes required)
Lead excellent tenancy and neighbourhood services - and be STAR's safeguarding lead.
STAR Housing is seeking an experienced Neighbourhood Manager to lead and manage tenancy and neighbourhood management services across all areas of our operations. This pivotal role drives performance, ensures legal and regulatory compliance, and leads service improvement - with organisational responsibility for safeguarding.
Reports to: Head of Housing | Responsible for: Housing Officers
Key responsibilities
- Lead, develop and performance-manage geographically dispersed Housing Officers; set objectives, appraise performance and build a high-performing, customer-focused culture.
- Oversee tenancy management including tenancy audits/check-ins, breaches, abandoned properties, succession, enforcement action and (where required) court attendance.
- Manage neighbourhood services: inspections (including block checks and fire safety compliance), community engagement and environmental improvement initiatives.
- Lead on community safety, ASB and domestic abuse case oversight; work with partners (police, social services, community safety) to achieve timely, sensitive outcomes.
- Act as STAR's safeguarding lead: ensure staff training, robust referrals tracking, multi-agency working and up-to-date policies and procedures.
- Ensure compliance with housing legislation and Regulator of Social Housing standards; act as a key point of contact for audits/inspections and support access for property safety works.
- Manage the Neighbourhood Services budget; monitor expenditure, deliver value for money and report financial and performance outcomes to SMT.
- Lead continuous improvement projects, using data and resident feedback to streamline processes and improve resident experience.
What we offer
- Local Government Pension Scheme (LGPS).
- Annual leave: 28 days rising to 33 days after 5 years (plus bank holidays).
- Mileage reimbursement at 45p per mile for business travel.
- Supportive leadership team, opportunities to lead improvement and shape services.
Essential information
- DBS check required.
- Access to a suitable vehicle and flexibility to work occasional evenings and attend meetings/events as needed.
- May participate in duty officer on-call rota (as part of a rota).
Neighbourhood Manager in Shrewsbury employer: Shropshire Towns and Rural Housing
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Neighbourhood Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching STAR Housing and its community initiatives. Show us that you’re not just another candidate; demonstrate your passion for improving neighbourhood services and how you can lead our Housing Officers to success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to safeguarding and community engagement. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the STAR team.
We think you need these skills to ace Neighbourhood Manager in Shrewsbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Manager role. Highlight your experience in tenancy management and community engagement, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills: As a Neighbourhood Manager, you'll be leading a team of Housing Officers. Use your application to demonstrate your leadership style and any previous successes in managing teams. We love to see examples of how you've built a high-performing culture!
Be Clear on Compliance: Since compliance with housing legislation is crucial, make sure to mention your knowledge and experience in this area. We appreciate candidates who can clearly articulate their understanding of legal and regulatory requirements in housing.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know Your Stuff
Make sure you’re well-versed in STAR Housing’s mission and values. Familiarise yourself with their approach to tenancy and neighbourhood management, as well as their safeguarding policies. This shows you’re genuinely interested and ready to contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you’ve successfully led teams in the past. Think about specific situations where you’ve developed staff or improved performance. STAR is looking for someone who can build a high-performing culture, so highlight your experience in this area.
✨Understand the Legal Landscape
Brush up on housing legislation and compliance standards relevant to the role. Be ready to discuss how you’ve navigated these in previous positions. This will demonstrate your capability to manage audits and inspections effectively.
✨Engage with Community Safety
Be prepared to talk about your experience with community engagement and safety initiatives. Share any successful projects you’ve led that involved collaboration with local services like the police or social services. This will show your commitment to creating safe neighbourhoods.
