At a Glance
- Tasks: Support vulnerable residents in temporary accommodation and help them achieve independence.
- Company: Join STAR Housing, dedicated to creating a better future for our community.
- Benefits: Competitive salary, supportive environment, and training provided.
- Other info: Dynamic role with opportunities to grow and develop your career.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 25185 - 28000 £ per year.
£28,598 - £31,022 | 37 hours | Shrewsbury (Ptarmigan House)
Number of Positions: 2
Interview Date: Wednesday, 15th July 2026
Make a real difference where it matters most. At STAR Housing, we're committed to creating a better future-and that means supporting some of our most vulnerable residents to live safely, independently, and successfully in their homes. As an Intensive Housing Management Officer, you'll be at the heart of that mission.
The role
This is a rewarding, hands-on role where you'll deliver a person-centered housing management service-supporting residents in temporary accommodation and independent living settings to sustain their tenancies and move towards independence.
What you'll be doing
- Acting as the main point of contact for residents
- Managing tenancies, including sign-ups, reviews and early interventions
- Supporting residents with rent, benefits, and tenancy sustainment
- Carrying out property inspections and ensuring homes are safe and compliant
- Working with internal teams and partner agencies to provide joined-up support
- Supporting vulnerable customers, including those facing homelessness, domestic abuse or mental health challenges
What we're looking for
- Experience in housing management, homelessness or supported housing
- Strong knowledge of tenancy and support needs
- A compassionate, resilient approach with the ability to build trust
- Excellent communication and organisational skills
- Ability to manage a varied caseload and work both independently and as part of a team
Why join STAR Housing?
A supportive environment where you can make a genuine impact every day. A role that combines housing, support and community outcomes.
Please note this role involves working with vulnerable residents and may expose you to challenging situations-full support and training will be provided.
Apply now. Be part of a team that's helping people rebuild their lives and sustain their homes.
Intensive Housing Management Officer (Shrewsbury) employer: Shropshire Towns and Rural Housing
At STAR Housing, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters personal and professional growth, offering comprehensive training and development opportunities for our Intensive Housing Management Officers. Located in Shrewsbury, you will be part of a passionate team committed to empowering vulnerable residents, ensuring that every day brings the chance to make a real difference in people's lives.
Contact Details:
Shropshire Towns and Rural Housing Recruitment Team
