At a Glance
- Tasks: Provide exceptional customer service through various channels and resolve enquiries efficiently.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Good literacy and numeracy skills, customer service experience, and familiarity with CRM systems.
The predicted salary is between 12 - 15 € per hour.
We place customers at the heart of every interaction - listening closely and resolving with care. Are you passionate about delivering exceptional customer service and making a real difference in our customers' day-to-day lives? We're looking for a Customer Support Adviser to join our team, where every conversation is an opportunity to provide reassurance, clarity, and solutions that truly matter. This is a part-time, permanent opportunity.
About the Role
As a Customer Support Adviser, you'll be the first point of contact for enquiries across phone, email, written and face-to-face channels, ensuring each is handled professionally and resolved efficiently. You'll manage service requests and repairs through our CRM system, support reception and administrative tasks, and aim for first-contact resolution wherever possible. Working collaboratively with colleagues, you'll help maintain high service standards, keep customers informed, and deliver a consistently positive experience.
What you'll do:
- Receive a wide range of enquiries from customers, processing and responding to them within set targets, policies and procedures.
- Progress any repair requests on behalf of customers, ensuring they are advised of the outcome and that actions are recorded on the CRM system.
- Provide reception service, working within set targets, policies and procedures.
- Develop a clear understanding of the invoice process and carry out basic payment processing.
- Support occasional out-of-hours or weekend cover in exceptional circumstances (e.g. severe weather), in line with business needs and agreed arrangements.
What we're looking for:
- Someone who shares our values and is committed to delivering outstanding customer experiences.
- Customer Driven - You put customers at the heart of everything you do, ensuring every interaction is positive and every enquiry is resolved quickly and professionally.
- Accountability - You take ownership of your work, from handling calls and emails to updating CRM records accurately, delivering a reliable and efficient service.
- Develop & Learn - You're eager to grow your knowledge of our processes and systems, embracing every opportunity to improve and contribute to team success.
- Champion Communication - You communicate clearly and confidently with customers and colleagues, making complex information simple and accessible while maintaining a friendly, professional tone.
You’ll bring:
- Good standard of literacy and numeracy (minimum of grade 4/C or above in English and Maths) or equivalent qualification.
- Excellent telephone manner.
- Experience of Microsoft Office, specifically Outlook, Word and Excel.
- Previous experience in a customer-focused environment.
- Proven experience of a CRM management system.
- Demonstrable ability to plan and prioritise own workload.
Why join Selwood Housing?
At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.
Some of our benefits include:
- Competitive salary.
- Generous holiday entitlement.
- Life assurance.
- Flexible working opportunities.
- Competitive pension.
- Cycle to work scheme.
- Ongoing training and development.
- A supportive team environment where your contribution really matters.
Ready to make every interaction count? Apply today and join a team that values your skills and puts our customers first!
Our commitment to Diversity and Inclusion
At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.
We may close this vacancy early depending on application volumes, so we encourage early applications.
Customer support adviser (Part time 23.5 hours per week) in Salisbury employer: Shropshire Towns and Rural Housing
At Selwood Housing, we pride ourselves on being a supportive and inclusive employer that places our customers at the heart of everything we do. With a commitment to employee growth through ongoing training and development, alongside flexible working opportunities, we foster a collaborative work culture where every team member's contribution is valued. Join us in Trowbridge, where you can make a meaningful impact in the community while enjoying competitive benefits and a generous holiday entitlement.
Contact Detail:
Shropshire Towns and Rural Housing Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer support adviser (Part time 23.5 hours per week) in Salisbury
✨Tip Number 1
Get to know the company inside out! Research Selwood Housing and understand their values, mission, and the role they play in the community. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Adviser, you'll need to convey information clearly and confidently. Try role-playing with a friend or family member to get comfortable with handling different types of customer enquiries.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these during your interview to demonstrate your ability to handle enquiries efficiently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Selwood Housing. Good luck!
We think you need these skills to ace Customer support adviser (Part time 23.5 hours per week) in Salisbury
Some tips for your application 🫡
Show Your Customer-Centric Side:Make sure to highlight your passion for customer service in your application. We want to see how you put customers at the heart of everything you do, so share examples of how you've made a difference in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without any fluff.
Tailor Your Application:Take a moment to customise your application for this role. Mention specific skills that match the job description, like your experience with CRM systems or your ability to handle enquiries efficiently. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it’s super easy!
How to prepare for a job interview at Shropshire Towns and Rural Housing
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what it means to put customers at the heart of every interaction and be ready to share examples of how you've done this in the past.
✨Familiarise Yourself with CRM Systems
Since you'll be managing service requests through a CRM system, make sure you know the basics of how these systems work. If you have experience with any specific CRM software, be prepared to discuss it and how you used it to enhance customer interactions.
✨Practice Clear Communication
As a Customer Support Adviser, clear communication is key. Practice explaining complex information in simple terms. You might even want to role-play common customer scenarios with a friend to build your confidence.
✨Show Your Passion for Learning
The job description highlights the importance of developing and learning. Be ready to discuss how you’ve embraced opportunities to grow in previous roles. Share specific examples of skills you've acquired and how they helped improve your performance.
