At a Glance
- Tasks: Coordinate repairs, manage schedules, and ensure high-quality service for customers.
- Company: Join Selwood Housing, a not-for-profit organisation dedicated to affordable housing.
- Benefits: Enjoy competitive salary, generous holidays, flexible working, and ongoing training.
- Other info: Be part of a growing team with a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: GCSEs in English and Maths, diary management experience, and strong organisational skills.
Ready to manage multiple priorities in a fast-paced role where your decisions make a real difference? Join us as a Planner and help deliver responsive and planned repairs - scheduling operatives, prioritising work, and ensuring every customer receives a seamless, high-quality service.
About the role: As a Planner (32 hours per week), you'll coordinate both responsive and planned repair activities, ensuring operatives are scheduled efficiently to deliver a high-quality service to customers. You'll manage and optimise diaries, prioritising work based on urgency, availability and location, while keeping appointments on track and within agreed timescales. This is a part-time position of 32 hours per week, worked across Tuesday to Friday. Working closely with operatives, supervisors and customer teams, you'll act as a central point of contact - keeping repairs on track, managing changes and any outstanding work, and ensuring compliance requirements are met. This is a fast-paced role where strong organisation, communication and problem-solving skills are key to delivering an efficient, customer-focused service every day.
What we're looking for: We're looking for an organised and proactive Planner who shares our values and takes pride in delivering an efficient, customer-focused repairs service:
Customer Driven
You understand the importance of timely repairs and great service, ensuring customers receive a reliable, responsive and high-quality experience every time.
Accountability
You take ownership of your work - managing schedules, priorities and appointments with accuracy, ensuring repairs are delivered on time and performance targets are met.
Develop & Learn
You're committed to continuous improvement, always looking for ways to improve processes, streamline scheduling and enhance service delivery.
Champion Communication
You communicate clearly and confidently, working closely with operatives, supervisors and customer teams to keep everyone informed and ensure repairs run smoothly.
You’ll bring:
- GCSEs (or equivalent) in English and Maths at grade 4/C or above, or equivalent relevant experience
- Experience of diary management or scheduling, ideally within a responsive repairs or service environment
- Previous experience in a customer focused environment
- The ability to prioritise workloads effectively, balancing urgent repairs, planned work and customer needs
- Strong organisational skills with a keen eye for detail, ensuring appointments and records are accurate and up to date
- A commitment to Equality and Diversity
Pre-employment requirements
- The successful candidate will be required to complete Right to Work checks.
Why join Selwood Housing? At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places. You'll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.
Some of our benefits include:
- Competitive salary
- Generous holiday entitlement
- Life assurance
- Flexible working opportunities
- Competitive pension
- Cycle to work scheme
- Ongoing training and development
- A supportive team environment where your contribution really matters
Ready to get started? If you thrive on organisation, problem-solving and delivering great service, this is your opportunity - apply now and be part of a team that makes a difference.
Our Commitment to Diversity & Inclusion: At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us. We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone. We may close this vacancy early depending on application volumes, so we encourage early applications.
Planner (32 hours per week) employer: Shropshire Towns and Rural Housing
At Selwood Housing, we pride ourselves on being a supportive and inclusive employer dedicated to providing safe and affordable homes across the Southwest. Our close-knit team fosters a collaborative work culture where your contributions are valued, and we offer generous benefits including flexible working opportunities, ongoing training, and a commitment to employee growth. Join us in making a meaningful impact in the community while enjoying a rewarding career as a Planner in Trowbridge.
Contact Details:
Shropshire Towns and Rural Housing Recruitment Team
